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by 2016Electric
Mon Nov 23, 2020 5:06 pm
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

I'm going to wait for the spring and take it in and get everything done in one shot. Makes sense... though you may find that with low refrigerant (if it is low), your heating efficiency may be decreased somewhat. As for the FATC update... https://memegenerator.net/instance/60083634/lost-in-space-b9...
by 2016Electric
Sun Nov 22, 2020 7:08 pm
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

Just to confirm, I have a 2016 which has not had the FATC update. Today I was driving around with the outside temperature around 0C and the inside set at 20.5C, and I could hear the compressor operating as I slowed down. I have recently noticed that my AC is basically not working, compressor is run...
by 2016Electric
Sun Nov 22, 2020 12:18 pm
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

As promised, the results. The second dealer (mechanic) and I did an initial walkaround and demonstration of the non operation of the heat pump. At 14c ambient and a heat setting of 22c in the vehicle, all heat was produced by the PTC, which both the mechanic and I observed. He acknowledged this see...
by 2016Electric
Sun Nov 22, 2020 12:15 pm
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

[...]So there we have it. There is nothing Kia service seems willing or able to do to fix this. I now have a vehicle with an inoperative heat pump, which is consuming far more power than it should for heating (killing range in the process). The only positive is that the second dealer did not charge...
by 2016Electric
Sun Nov 22, 2020 7:52 am
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

As promised, the results. The second dealer (mechanic) and I did an initial walkaround and demonstration of the non operation of the heat pump. At 14c ambient and a heat setting of 22c in the vehicle, all heat was produced by the PTC, which both the mechanic and I observed. He acknowledged this seem...
by 2016Electric
Tue Nov 17, 2020 5:09 am
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

Hi Jeju, Yes this is my thought (and hope) as well, as that should be an easy fix. I did notice that on the paperwork I received from the service department in September, they indicated both the bms and fatc updates were applied (mind you, what is noted versus what was done may be two separate thing...
by 2016Electric
Mon Nov 16, 2020 5:25 pm
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

Here is the screenshot of the revised timed charge options: (weird for a 2016) https://imgur.com/gallery/r6U4fVC That is not the screen where you can change the timer settings. The settings option looks like this on my car (a 2015). https://abload.de/img/photo_2020-03-09_14-3jqj0t.jpg Ugh, I stand ...
by 2016Electric
Mon Nov 16, 2020 7:49 am
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

- Yes. Kia has behaved really badly. I think you need to do some homework before paying for a lawyer. The test Kia did is one devised by a lawyer not by a technician. It seems Kia has already consulted their lawyers, and has chosen their strategy in advance. They will claim that your car is working...
by 2016Electric
Mon Nov 16, 2020 7:34 am
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

Hi Notfred, Yes, the VIN shows correct via the APP. I had considered that as well so I checked. I am really thinking software problem at this point. Yes, agree the next step is to write a letter to Kia, but I think in a last effort prior to that I will try another Kia shop that is EV certified to ch...
by 2016Electric
Sun Nov 15, 2020 8:52 am
Forum: Technical Discussions
Topic: Heat pump stopped working, no apparent cause
Replies: 28
Views: 1603

Re: Heat pump stopped working, no apparent cause

Well, I have an unfortunate update to post. After having Kia Canada involved extensively in this situation, last week they agreed to run another "test" at the dealership and allowed me to be present for the "test". Here’s what happened. I arrived at the dealership thinking we are...

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