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by 2016Electric
Fri Feb 05, 2021 7:08 am
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working after climate software update SA427

- I have 2 Soul EVs. Both made in April 2015. The first I bought new nearly 6 years ago. It has never had a BMS upgrade. The Torque codes we use were created on this car. When I checked today I see. https://abload.de/img/photo_2021-02-05_21-0cwko9.jpg I have no battery heater, therefore no sensors,...
by 2016Electric
Thu Feb 04, 2021 6:57 am
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Heat pump stopped working after climate software update SA427

I life in the Netherlands and with the temperatures around 0 degrees Celcius, my heatpump is just working as expected, although I had the software update on my Kia Soul EV of 2014: BMS software update . So it looks like there is something different with the software update in Canada. What I noticed...
by 2016Electric
Thu Feb 04, 2021 5:57 am
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working, no apparent cause

My dealer did some test on my car Today and confirm heatpump does work but only over 15 degC. No big surprise since I did the same in my garage few weeks ago, after reading this thread. They have collected data for further analysis by KIa . I life in the Netherlands and with the temperatures around...
by 2016Electric
Wed Feb 03, 2021 8:31 pm
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working after climate software update SA427

...I live in the Netherlands and with the temperatures around 0 degrees Celcius, my heatpump is just working as expected, although I had the software update on my Kia Soul EV of 2014: BMS software update . The problem with the heat pump has now been reported multiple times from both Canada and Norw...
by 2016Electric
Tue Feb 02, 2021 7:17 pm
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working, no apparent cause

My dealer did some test on my car Today and confirm heatpump does work but only over 15 degC. No big surprise since I did the same in my garage few weeks ago, after reading this thread. They have collected data for further analysis by KIa . Fairly big dealer near Montreal, but first time that probl...
by 2016Electric
Fri Jan 22, 2021 11:57 am
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working, no apparent cause

A little update. Dealer tried a fix, but it unfortunately didn’t work. I think it was a new SW update, but not 100% sure. Anyway the message they got from Kia Norway was that they were working hard on a solution, so both Kia and the dealer acknowledges the issue. But I got nothing in writing as usu...
by 2016Electric
Fri Jan 22, 2021 7:14 am
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working, no apparent cause

A little update. Dealer tried a fix, but it unfortunately didn’t work. I think it was a new SW update, but not 100% sure. Anyway the message they got from Kia Norway was that they were working hard on a solution, so both Kia and the dealer acknowledges the issue. But I got nothing in writing as usu...
by 2016Electric
Thu Jan 14, 2021 11:16 am
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working, no apparent cause

Kia Norway is aware of the issue and have reported it to headquarters. No fix yet, we have to wait for a new software update. Well, here's to hoping that HQ addresses the bug and rolls out a revision asap. Do you have any documents that indicate an acknowledgement of the software being the cause of...
by 2016Electric
Sun Jan 10, 2021 3:25 pm
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working, no apparent cause

Hi NorSoul and Jeju, Thanks for the update. I've stepped back from this issue for a bit, because I was so irritated that Kia messed up the car and refused to acknowledge it. Now that we have further confirmation, is there any way we can have them address the damage they have caused to our vehicles? ...
by 2016Electric
Sun Dec 13, 2020 7:05 pm
Forum: Technical Discussions
Topic: Heat pump stopped working after climate software update SA427
Replies: 76
Views: 12021

Re: Heat pump stopped working, no apparent cause

I have a suggestion to make. I think the HVAC software has some "unwanted features". I have noticed that it doesn't always do what it should when I press buttons, and I have got it to behave, eventually, by pressing the AUTO button several times. Why that should be, I have no idea. Anyway...

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