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Re: 2016 EV+ Battery Replacement Story

Posted: Sat Mar 14, 2020 7:12 am
by EVDee
JejuSoul wrote:Calling them clueless or malicious isn't going to help.


But it does describe the situation, so I'm not sure why being factual is controversial.

Re: 2016 EV+ Battery Replacement Story

Posted: Fri Mar 20, 2020 1:12 pm
by mattFromLA
I just got a call from the dealership. They said they received the part yesterday (the 6 week mark) and installed it and the car is ready to go. I'm picking it up tomorrow morning and they said they'd have it charged for me. Of course, I'm not driving much anymore since we're all on lockdown, but it will be nice to not have to go to the gas station and touch a dirty pump.
I'll post some stats later this weekend on how the new battery performs.

Re: 2016 EV+ Battery Replacement Story

Posted: Sat Mar 21, 2020 1:13 am
by JejuSoul
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Wishing you well in beating the Corona Virus in your area, and looking forward to hearing reports on your new battery.

Re: 2016 EV+ Battery Replacement Story

Posted: Sun Mar 22, 2020 3:50 pm
by mattFromLA
I finally have my "new" 2016 EV+. When I picked it up from the Dealership, the battery was charged to 84% and the car reported 98 miles remaining! I just took it on its first drive since I got it home and I'm doing a slow 110v charge right now. I think the best part is that cell deterioration is down to 0% and SOH is at 111.5%. Here are some screen shots: https://photos.app.goo.gl/8gvhfYzv93RckZFU6

Ironically, I don't need to drive much now that we all are supposed to stay home, but I'm at least I don't have to go to the gas station anymore!

Re: 2016 EV+ Battery Replacement Story

Posted: Mon Mar 23, 2020 1:53 am
by JejuSoul
mattFromLA wrote:...the battery was charged to 84% and the car reported 98 miles remaining! ...

Looks good. That would be 224 km on a full battery. Am guessing the reason your battery is showing a higher GOM than mine is the warmer weather (25C). I'll test mine again next week because the weather is much warmer here now as well.

The SOH number (111.5%) shown by SoulSpy is not accurate.
If you took it to Kia they would tell you the SOH is 100%.
The original 27kWh battery pack had an 'early-years' buffer of 10% that was lost first.
I will not be able to judge the size of the 'early-years' buffer on a replacement battery pack until after it has been lost.
Maybe in two or three years.

Re: 2016 EV+ Battery Replacement Story

Posted: Mon Mar 23, 2020 2:10 pm
by lemurchief
mattFromLA wrote:I finally have my "new" 2016 EV+. When I picked it up from the Dealership, the battery was charged to 84% and the car reported 98 miles remaining! I just took it on its first drive since I got it home and I'm doing a slow 110v charge right now. I think the best part is that cell deterioration is down to 0% and SOH is at 111.5%. Here are some screen shots: https://photos.app.goo.gl/8gvhfYzv93RckZFU6

Ironically, I don't need to drive much now that we all are supposed to stay home, but I'm at least I don't have to go to the gas station anymore!


That's great. I'm glad you have your car back.

I heard nothing from KIA. Sent KIA corporate another message, and they say they'll let me know of any update.

It's insane to think that after 2 drives from 100% to empty they can't understand what is going on... Well, looks like I'll need to be extremely patient, or find a good lawyer.

Re: 2016 EV+ Battery Replacement Story

Posted: Thu Jul 30, 2020 1:46 pm
by Sparky2
JejuSoul wrote: I doubt it's malicious.
Well let me tell you how it might be... I am going through the same thing right now - my 2015 dropped 8% since the software update three years ago reset the SOH to 100%. So now according to the dealer I am at 92% SOH even though I can only put 18KWh into the battery (58 miles or so). So, here it is - Kia Corporate (KC) pushes out the service procedures that the Dealership follows, but KC has to follow the recommendations of the dealership (by stated procedure). See? KC puts out procedures designed to stymie anyone out for warranty service. And even though the dealer is complicit, it is through ignorance, not choice. So, yes - maybe the dealer is not malicious but someone at KC probably is, and the dealer, by definition, is in fact clueless.