JejuSoul
Posts: 1482
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Mon Sep 17, 2018 7:28 pm

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Back in Dec 2017 I got the OBC firmware 'fix' on my original OBC. It didn't fix anything and I had my OBC replaced a few days later.

Here's the display from Kia's KDS tablet showing the new ROM ID.

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I took my car in for a 50,000km service yesterday and asked them to check if there were any updates needed.
The only 1 was the OBC firmware 'fix' to update my new OBC.
It updates to the same ROM ID as the previous time. I am surprised the new OBC didn't already include the latest version.

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The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

BEC
Posts: 29
Joined: Fri Sep 16, 2016 1:47 pm
Location: Auburn, WA

Re: Charging Fault error.

Sun Apr 28, 2019 11:57 am

Well, it looks like I’m joining the parade here. We have a 2016 which we leased in September of that year. It currently has a little under 31,000 miles on it. This morning my wife went to go to church and saw “charger error” on the dash display and “External Charger Error” on the infotainment screen. We cleared the message and she went down to church.

Upon her return I plugged the EVSE in (Clipper Creek level 2 that we’ve been using for all but the first six weeks or so of having the Soul). It indicates it is starting to charge, the dash display gives a silly charge time (as if it were level 1) then in a minute or so it just stops. I reset the EVSE (cycled the breaker). No change. No errors on the charger. The three blue LEDs flash once in unison as it kicks off.

So I dug out the level 1 that came with the car and tried that. Same result. It starts to charge then a minute or so later it just stops.

Our plan had been to buy the 2020 Soul EV when the lease was up on this (assuming that they are available here by mid-September). How the dealer handles this will have a big influence on whether or not that’s what we do. Nothing much else will happen today, it being Sunday.

There’s plenty of charge to reach the dealer at least. However their online service scheduling tool shows the first available slot almost a week away. I will just have to call them in the morning. *sigh*
Bernard Cawley
Auburn WA

2016 Caribbean Blue/Clear White EV

BEC
Posts: 29
Joined: Fri Sep 16, 2016 1:47 pm
Location: Auburn, WA

Re: Charging Fault error.

Mon Apr 29, 2019 1:09 pm

Well....an update: When I called the dealer I leased from this morning (Kia of Puyallup). I got offered a service slot late NEXT week for diagnosis. I told them that was not acceptable as the car was essentially useless to me and I was told a service advisor would call me back. So far (this has been about four hours) none has.

I also took the car down to the nearest Blink Level 3 charger (2.7 miles away per PlugShare) and found, much to my relief, that I CAN charge it on level 3 (to 80%, of course). So at least I have a way to still use it while I wait to get it "diagnosed". Interestingly I am still getting "charger fault" and sometimes "external charger fault" messages upon starting up, even after coming off the Level 3 (which I've used twice so far today).

I further called another dealer which has a good reputation around here (Lee Johnson in Kirkland) - and was offered a service appointment on May 10th!! I don't know what's going on with Kia service in this area, but something certainly is.

Just now I went back on the leasing dealer's online service scheduling tool and found an opening for Thursday afternoon - so three days from now. That's better than next week. We shall see what happens then.

In the meantime, I have 74% charge when I get back up the hill from the Blink charger at Walgreens, so we have effectively a 60-mile range at the moment (and much more expensive electricity than charging level 2 at home).

On a related note, I got a look at the Niro EV at the other dealer yesterday. Interesting....but starting at over $40K for the base trim. :shock:
Bernard Cawley
Auburn WA

2016 Caribbean Blue/Clear White EV

warren55
Posts: 65
Joined: Sat Feb 09, 2019 8:05 am

Re: Charging Fault error.

Mon Apr 29, 2019 4:38 pm

I'll have to keep an eye on this, since Kia of Puyallup is the closest dealer for me, also. I bought my 2016 from Lee Johnson a couple months ago, but going there for service from Tacoma would be a hassle. The sales manager at Lee Johnson suggested going to Puyallup for service, I hope they know what they are doing!

BEC
Posts: 29
Joined: Fri Sep 16, 2016 1:47 pm
Location: Auburn, WA

Re: Charging Fault error.

Mon Apr 29, 2019 5:18 pm

I’m not surprised you got it at Lee Johnson. There were over a dozen 2015 and 2016 Soul EVs on the used car lot down in front of the Chevy store when I was up there yesterday. That along with at least four new Niro EVs and probably at least two dozen new Chevy Bolts and that was the most EVs I’ve seen in one place, ever.

One couple who took a test drive in a Niro EV told me they had a Soul EV, a Nissan Leaf that’s about to come off lease and a Tesla Model 3 (in which they left after their test drive). But it IS Kirkland, Washington after all.... ;)

I’ll update here when there is more to tell. I still haven’t gotten my call back, and I even requested a check for stock on the OBC via a chat session after I made my online appointment. Crickets so far. *sigh*
Bernard Cawley
Auburn WA

2016 Caribbean Blue/Clear White EV

BEC
Posts: 29
Joined: Fri Sep 16, 2016 1:47 pm
Location: Auburn, WA

Re: Charging Fault error.

Thu May 02, 2019 8:40 pm

Well, our Soul EV is at Kia of Puyallup and I have a 2017 gas base Soul in the driveway as a loaner. While they didn't explicitly confirm that their testing was the OBC, they did tell me that due to the cost of the part they believe they need they have to do some calling tomorrow. That, to me, confirmed it. Until I hear the results of those calls I don't know how long I'll be feeding the loaner. The service manager who filled out the loaner paperwork put "????" in the "expected return" field on the form.

We shall see what comes next. But so far, other than the lead time to even get the car seen, things have been going about as smoothly as they could under the circumstances.

While I was waiting on the diagnosis I chatted up a salesman and also the financing manager around alternatives when the lease is due on 9/15. One data point is that they just received their first four Niro EVs....but they don't know when/if they will see the 2020 Soul EV. I see comments on the Soul EV Facebook page group that it may not be for some time.
Bernard Cawley
Auburn WA

2016 Caribbean Blue/Clear White EV

dmfan
Posts: 2
Joined: Thu Oct 18, 2018 1:52 am

Re: Charging Fault error.

Mon May 06, 2019 12:46 am

I repaired my OBC.
The problem in capacitors 1mkf
http://images.vfl.ru/ii/1557133189/58895fab/26434825.jpg
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Replaced by this

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Changed both

Now charge ;)

notfred
Posts: 441
Joined: Thu May 07, 2015 2:28 pm

Re: Charging Fault error.

Mon May 06, 2019 5:28 am

That's great! It will be interesting to see if other OBC failures are with the same component.

dmfan
Posts: 2
Joined: Thu Oct 18, 2018 1:52 am

Re: Charging Fault error.

Mon May 06, 2019 5:38 am

Now under repair one more. The fault is the same, burnt capacitors. There will be a result, I will write.

warren55
Posts: 65
Joined: Sat Feb 09, 2019 8:05 am

Re: Charging Fault error.

Mon May 06, 2019 2:59 pm

So the question as I see it; is this the common problem with the OBC failures with our cars and has Kia updated the replacement parts to avoid this problem in the future?

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