Hazeyone
Posts: 22
Joined: Fri Jan 01, 2016 6:50 pm

Re: Charging Fault error.

Mon Jan 25, 2016 9:13 pm

Well it did not have a problem on Friday... But it did today! Thankfully I was able to get the car to the dealer while it was acting up! They ran test and found errors... I am waiting for confirmation but it looks like the OBC is faulty. Part may be on back order though. Now we can get on with it really getting fixed. Love the car it will suck driving an ICE for a bit :)
Hazeyone - 2016 Kia Soul Luxury Titanium
Vancouver, BC

Ray
Posts: 22
Joined: Tue Nov 04, 2014 11:20 pm

Re: Charging Fault error.

Sun Jan 31, 2016 9:33 am

Hello - I'm not sure if I have the same charging issue, related to this string. When using the charger which came with my 2015 Soul EV, and plugging into a 110v plug in my garage, the car charges for awhile (maybe an hour to two), and then stops, no matter if the battery is fully charged or not. The "Fault" light is lit up as well, so, of course, something is wrong.

When looking at my UVO app, on my phone, it states the car is "connected", but not charging. When clicking on the "Charge" button on the app, I get an error, then a text which reads, "Charging could not be started because the charging station is not supplying any power". This is of course, due tot the "Fault" indicator. Any idea what I'm doing wrong, if anything" Why am I getting the "fault" indicator light now? In the past, this was never an issue.

I typically charge my car at work, but on occasion, when needed, I'd like to top the battery up to 100% overnight when planning a road trip the next day.

Thanks in advance - Ray

Hazeyone
Posts: 22
Joined: Fri Jan 01, 2016 6:50 pm

Re: Charging Fault error.

Sun Jan 31, 2016 9:51 am

Hi Ray, I have had that too, for me I found the problem was that my circuit was not dedicated at least I think that is why. But I rarely trickle charge. When the circuit was overloaded it would shut the charger off. Is your car providing any message with it? I got the error message "check electric vehicle system" and then sometimes the EV light would come on for a while. Public chargers started giving me messages "charging complete or paused by the vehicle". I had to get it to service while it was acting up. They are telling me that my Battery Controller needs replacing...is that the same as OBC or different? Anyone know. The part is BO 6 weeks to 2 mos.
Hazeyone - 2016 Kia Soul Luxury Titanium
Vancouver, BC

Ray
Posts: 22
Joined: Tue Nov 04, 2014 11:20 pm

Re: Charging Fault error.

Sun Jan 31, 2016 1:50 pm

Thanks. I'm not getting an error message in the car. It's a good thing I don't need to trickle charge much....

Hazeyone
Posts: 22
Joined: Fri Jan 01, 2016 6:50 pm

Re: Charging Fault error.

Sun Jan 31, 2016 5:48 pm

Then probably not the car. Just make sure you are using a dedicated electrical circuit for trickle charging. Then you will probably be OK and it won't kick off. I used to unplug our built in vacuum in the garage it is a dedicated circuit. Good luck.
Hazeyone - 2016 Kia Soul Luxury Titanium
Vancouver, BC

Hazeyone
Posts: 22
Joined: Fri Jan 01, 2016 6:50 pm

Re: Charging Fault error.

Fri Feb 05, 2016 9:57 pm

Well an update, Kia found my Battery Management System to be faulty. They replaced it and the wiring harness connected to it under warranty. They expedited the parts in. Just picked it up hopefully that should be it. Sure missed it, great car when all is running well.
Hazeyone - 2016 Kia Soul Luxury Titanium
Vancouver, BC

JejuSoul
Posts: 1396
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Wed Mar 02, 2016 9:30 pm

There is a discussion in French on this topic from Soul EV users in Quebec - http://menu-principal-forums-aveq.10973 ... 21i40.html
They have a list of 11 Souls with this issue. Seems a lot for a single province.
They have a photo of the Charger Error warning you get on the main driving display.

Image

I have seen a different External Charger Error warning on the infotainment display.
I have seen this twice now. Once on a slow charger whilst testing the OBD dongle and once on Chademo while doing nothing unusual at all. I have had no actual problems with the battery or charging at all. The error message just goes away when you click 'OK'.

Image
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

Hazeyone
Posts: 22
Joined: Fri Jan 01, 2016 6:50 pm

Re: Charging Fault error.

Sat Mar 12, 2016 11:53 am

Well unfortunately you will see my name too many times in this message thread. Since I have owned my 2016 Kia Soul EV Oct 2015 it has had nothing but problems with charging. After suffering out intermittent charging and being stranded and struggling to get the car to the dealer for weeks while the problem displayed itself, they finally found that I had a faulty battery controller. The controller was replaced and I had a few weeks of driving bliss enjoying a problem free EV experience. That all ended yesterday, my car stopped charging at 93% at home for some reason, I still took the car to work there was not a charger in Richmond that I tried where I did not get the same old charging error message and a knot in my gut. Chargepoint Stations gave me "charging is complete or car has paused charging". My car displayed "check electric vehicle system". It appears to me to be the same problem I had before perhaps they are having component issues? The car was towed to the dealer after me blowing off yet another workday afternoon. The dealer here is frustrated and trying to support me but is saying there are so many problems with the Soul EV's and they have 4 people that want their money back already, I will be #5 they have one more chance and then I am done. Apparently they sent their Tech to Korea for further training and investigation and there are unknowns they can't fix! Keep you posted but stay away from this car right now.....I hope to be a proud new owner of a Leaf, unless they can make this all go away I would not trust another Kia Soul EV!
Hazeyone - 2016 Kia Soul Luxury Titanium
Vancouver, BC

JejuSoul
Posts: 1396
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Sun Mar 13, 2016 8:30 pm

Hazeyone: sorry to hear you have so much trouble with your car. Hope this finally gets fixed.

Am trying to understand the different error messages we are getting and what fault each is related to. Have edited this post with updated info from the Facebook page and the German forum. It seems this is a common problem and has effected many cars in Norway, Canada and Germany. The strangest thing about this is the variety of error messages people are reporting and the variety of fixes to what seems to be a single very annoying and very expensive problem.

1/ Vinnymess in the first comment on this thread reported a "Charging fault error" which I assume is the same as the one in French above (Erreur de Chargeur !). He said "Since they changed the OBC I have had no more issues with the car."

2/ AyeJay and Fanbanlo have reported Charging Module Errors. The error message displayed is "Check EV light" which sounds like your (Hazeyone) "check electric vehicle system" Both had the Charging Module replaced (presumably the OBC) and have not reported errors since. It would be good if someone could post a photo of this error.

3/ Hazeyone states "..they finally found that I had a faulty battery controller. The controller was replaced.." and earlier "Kia found my Battery Management System to be faulty. They replaced it and the wiring harness connected to it" Despite changing all this the problem is still not fixed.

4/ On the German forum Leontine reports, "since tonight it will not charge, when inserting the three blue lights blink twice and then nothing..." They replaced the OBC - cost 8000 Euros. Didn't work. Then the Cable Assy-High Voltage. A new post here from Elmar Burke, "The lamps in the dashboard did not even blink an error. When I start the car, standing in the middle "charger fault". This error message is similar to the one seen by Vinnymess and others.

5/ My car has had the external charger error message displayed (see above) but this has not effected my ability to charge. It is not related to the errors here. Just using it to show the variety of error messages shown.

A large cluster of these errors seem to be in Quebec. They have 11 instances of these.
Their list -

Code: Select all

Isabelle :                              2015, Base, Borne Schneider,    pas de nouvelle d'Isabelle
CarlP     :                             2015, Luxe,  Borne EVduty 30a, (convertisseur, selon Carl + de $12000, remplacé sur garantie)
Baoutch :                             2015, Luxe,  Borne EVduty 30a, (convertisseur remplacé sur garantie)
Guillaume Godbout :              2015, Luxe,  Bosch 30A,           (chargeur embarqué, valeur + de $5000, remplacé sur garantie)
Daniel Poirier :                      2016                                        (chargeur embarqué, remplacé sur garantie)
Roch Lanthier:                      2015, Base, Bosch 30A,            (chargeur embarqué, remplacé sur garantie)
Mélanie Chicoine Ledoux:      2015, Luxe, Borne EVduty,        (chargeur embarqué, sera remplacé sur garantieù)
Sylvio Perreault:                   2015,Luxe,   ???
Jocelyn Paradis                    2016,Luxe +, Borne Bosch 30A
Pierre-Étienne                       2016,Luxe +, Borne EVduty,       (diagnostic à venir)
Soul EV de EEKO                 2015,Luxe,                                (chargeur embarqué)


Just found much more on this :- The problem is a major one in Norway.
There is a thread on the Facebook page dealing with this issue. - https://www.facebook.com/groups/SoulEV/ ... 865467660/
Tommy Christensen from Norway ..."I belive its between 80-200 cars at this time with OBC problems. Still growing."
Pierre-Étienne Messier " ...it's about 6% of the Soul EV that have the problem. The percentage is about the same in Norway and here in Canada!"

The discussion on the German forum about this issue is here - http://www.goingelectric.de/forum/kia-s ... 15193.html
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

GizmoEV
Posts: 197
Joined: Fri Mar 06, 2015 7:39 pm
Location: Kelso, WA

Re: Charging Fault error.

Sun Apr 03, 2016 7:06 pm

Is there something different with the US and other market Soul EVs where they aren't having this type of problem? Maybe Kia can start with what is different and narrow things down a bit. Other than a loose battery pack fan ground screw and the flickering bars in the cluster I haven't had any issues with our Soul EV+ and I have over 12,700 miles on it since July.

Oh, I have been having issues with the navigation program scrambling or just plain losing things in the address book.
David D. Nelson

Blue 2016 Soul EV+ & Cloud 2018 Soul EV+ :D :o

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