Elmil
Posts: 142
Joined: Mon Oct 26, 2015 9:46 am
Location: Sweden

Re: Charging Fault error.

Thu Feb 09, 2017 10:23 am

JejuSoul wrote:What the difference is between the R and E variants is I don't know. They are mixed up in terms of build date. One kind does not precede the other.


Maybe E is "Europe" and R is "Rest of the world"..?
Kia Soul EV 2015 / 115,543 km Sold
Kia Soul EV 2019

JejuSoul
Posts: 1420
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Thu Feb 09, 2017 5:28 pm

Elmil wrote:Maybe E is "Europe" and R is "Rest of the world"..

Yes, that fits the data we have. And it makes some sense. Europe uses a higher domestic voltage 220V/240V than elsewhere 110V.

So we have European OBC E versions have part number - 36400-0E240

There are still two part numbers for the Rest - 36400-0E040 and 36400-0E140

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On the Facebook forums we are still getting reports of second and third failures. And another 'smoked' B osch E V SE. It's mostly in Canada so it doesn't seem random.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

Spartaca
Posts: 2
Joined: Tue Oct 13, 2015 11:35 am

Re: Charging Fault error.

Mon Feb 13, 2017 11:55 am

I just had my on board charger replaced and I'm at 16,000 km. I had to wait three weeks for the part to come in but they gave me a rental car. I think the invoice was for about $3k but I didn't have to pay as it was covered by the warrantee.

JejuSoul
Posts: 1420
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Location: Jeju
Contact: Website

Re: Charging Fault error.

Tue Feb 14, 2017 8:31 am

Spartaca wrote:I just had my on board charger replaced and I'm at 16,000 km..
Hope the new one will last longer! Am assuming you are in Canada, correct? You use km not miles.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

JejuSoul
Posts: 1420
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Fri Feb 17, 2017 4:52 am

Having to pay for a replacement OBC when the car goes out of warranty is not something any of us would care to do.
Although is going to be a few more years before any of us get there I think.
Before that happens I hope a fully fixed replacement has been given to all of the effected cars.

The car with the greatest mileage is in Georgia, USA.
It's from a post by RJ Hadley on the facebook forum - https://www.facebook.com/groups/SoulEV/ ... 653598845/

Image

And the warranty for the OBC should be 10 years, 100,000 miles.

Image

This issue is discussed for a different car the Renault Zoe by Alloam in Scotland.
He just waited 3 months to have his broken OBC replaced.
Renault paid the full costs for a hire car during that time.
The warranty for his car is only 4 years which is almost up for him.
He talks about how much of a problem it would have been had the warranty already expired.

Image


https://www.youtube.com/watch?v=9yeACXDIFw4
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

Elmil
Posts: 142
Joined: Mon Oct 26, 2015 9:46 am
Location: Sweden

Re: Charging Fault error.

Sat Feb 25, 2017 8:58 am

Kia Soul EV 2015 / 115,543 km Sold
Kia Soul EV 2019

Cam
Posts: 1
Joined: Sun Feb 26, 2017 7:46 pm

Re: Charging Fault error.

Sun Feb 26, 2017 8:17 pm

We bought a Soul EV (2016) a year ago. Our Level 2 on board went kaput last month. I heard KIA is sending a bunch over by ship from Korea (this is taking forever and the dealer won't give us a courtesy car.) But this thread seems to indicate this isn't a big problem. Am I reading it correctly.

JejuSoul
Posts: 1420
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Mon Feb 27, 2017 1:24 am

Cam wrote:... But this thread seems to indicate this isn't a big problem...

This is the most common major problem on our cars. This thread has 23 pages worth of problem.
BUT
No one is killed or hurt by having the OBC fail.
All expenses to repair should be paid by Kia. And that includes a replacement car, while yours is being fixed.

If you have a fast c harger nearby you can carry on using the car until the replacement OBC arrives. That is what I would do. But obviously not possible for many. In your case, insist on the replacement car. Are you one of the users from the UK, who are talking about this on the SpeakEV thread linked above. They are having problems with who should provide the replacement car. Fleetdrive the company that they hired from, or Kia the manufacturer.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

mactech
Posts: 13
Joined: Fri Feb 10, 2017 3:50 pm

Re: Charging Fault error.

Mon Feb 27, 2017 4:18 pm

Hi JejuSoul,

Reporting another dead OBC in SoulEV+ 2016, bought in July 2015 in Vancouver, Canada. VIN ends with 5310, little over 41000km
OBC MANDO V12.2R 36400-0E040,
HMC P/N 36600-0E140
Part is backordered at both local dealers, ETA unknown.
Surviving by using Fast charger on the way home.

The worrying part is there are 2 other Soul EVs sitting in the dealer shop waiting for replacement OBCs.

Rigatoni
Posts: 3
Joined: Sun Jul 31, 2016 9:51 am
Location: Maine
Contact: Website

Re: Charging Fault error.

Thu Mar 02, 2017 4:01 pm

JejuSoul wrote:
Rigatoni wrote:2nd Update: OBC replaced. Car charging fine now.
JejuSoul wrote:Glad the car is fixed. Any info on the replacement OBC.


I don't have any info on the new OBC, sorry.

However, I do have a new update. My car just had the same error show up again today and it's being towed back to the dealer :-(

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