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Re: 2015 Soul EV: My Battery Replacement Story

Posted: Mon Jan 28, 2019 3:32 pm
by mariano3113
JejuSoul wrote:-
Every Soul EV that has gone to Arizona has suffered severe battery degradation. There is an old thread about this.
Arizona SOUL EV Heat testing

My advice. Do not buy a Soul EV in Arizona.


I had read that thread before purchasing.
I do not regret buying a Soul EV in Arizona. Mark Kia at least handles EV servicing rather than having to transport vehicle to Palm Springs, which was a huge factor in deciding to purchase a used "Compliance Car."

As long as it is covered by the Factory 10 year 100,000 mile Warranty and Dealer is providing a loaner vehicle for the length of repair...it seems like a much better deal than a used Leaf, Fiat 500e, E Golf, or Focus Electric alternative within the same price range. (Toyota RAV4 EV was almost twice as expensive used with no factory warranty.)

Hoping things will be different with upcoming liquid cooled Niro EV & Soul EV.

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Wed Jan 30, 2019 2:52 pm
by RubberToe
I'm up for a battery replacement now too. Started a new thread about it. Not clear how long it will take for the battery to arrive.

Given that Kia is eating the cost of rental cars for many months while owners wait for replacement batteries to arrive, why in the heck wouldn't they just ship a bunch over in advance to save all that rental car loss?

RT

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Thu Feb 21, 2019 1:18 am
by Kish
My guess is that KIA has a corporate discount with the rental car agency, so it's probably costing them not much per day. Probably cheaper than having shipping a bunch of $16k batteries from SK to US and having them get baked sitting around in a warehouse somewhere.

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Thu Feb 21, 2019 4:56 am
by roysco
The end of my saga has arrived. The battery replacement arrived, 6 months later, and the car was put back together. Since it was a lease, we decided to buy out the lease, IF, the residual value was negotiable since the residual value of the car was higher than KBB and NADA values. Both the dealer and KIA finance would not negotiate. And strangely I thought everything was negotiable. So they got their car back.
Fyi, they gave us loaner cars straight off the dealer lot, not rentals. Our last loaner was a 2019 Sorrento.
Good luck to all who have to have to have their battery replaced.

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Fri Feb 22, 2019 8:02 pm
by mariano3113
Kish wrote:I doubt that anyone in AZ has theirs replaced within 30 days. Soul EV was never allowed to be sold in AZ right? So I'm willing to bet that AZ has lowest priority when new battery shipment comes in. CA probably has the highest priority.


Update: I got my Soul EV back today

Has a 2018 Optima as free loaner. Mark Kia also replaced my 12Volt battery free of charge.

Went in 1/14/2019 and got back with 2/22/2019 so not 30 days from when I took it in.

However I only took it in because of the post saying batteries should be arriving on Jan 23rd. so considering I did get my vehicle back within Thirty days of Jan 23rd...I am guessing my replacement came from that shipment allotment.

roysco wrote:..... Latest ETA for new battery to be ready is Jan 23rd. ....


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Re: 2015 Soul EV: My Battery Replacement Story

Posted: Sat Feb 23, 2019 12:38 am
by Kish
Do you have any idea what the tested SoH % was (for 47-48 miles on GOM)? The paperwork didn't mention a specific number. Just curious.
Anyways, glad that saga is over. Enjoy your "new" car!

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Sat Mar 02, 2019 6:01 am
by mariano3113
Kish wrote:Do you have any idea what the tested SoH % was (for 47-48 miles on GOM)? The paperwork didn't mention a specific number. Just curious.
Anyways, glad that saga is over. Enjoy your "new" car!


On the Dealership paperwork that showed cost...papers that I had to sign saying Warranty covered cost(?)

It had SoH% that showed up was 44%. Stating SoH was low enough to warrant repair.

Vehicle had a Max of 67 miles when I bought it used in the fall, but the factory warranty is what swayed me to wards the Soul EV purchase rather than a 2017 Leaf.

Currently getting 94 miles driven before the 25% indicator comes on. Driving in non-ECO D until battery shows below 85% and then switching to non-ECO B mode for some recovery.

Hopefully the last time I will need another battery it will be near 2024, just before warranty will no longer cover battery.

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Mon Apr 29, 2019 1:23 am
by Kish
Update on my car after exactly 1 year and 1 month and 9k miles later:

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SOH is down to 105.1%. The Min/Max cell voltages have started to become slightly unbalanced: min sits at 4.12V and max is at 4.14V. The Min/Max deterioration values have changed: The max det is at 5.8% on cell #55, and the min det is at 4.0% on cell #14. Max det is up from 3.9% and the min det is up from 3.0% from 5 months ago.

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Thu Jul 11, 2019 1:32 pm
by scotty2shots
Just wanted to chime in and say big thanks to everyone who relayed their experience on this thread, especially Kish - because of you all I knew exactly what questions to ask and what to watch out for as I brought my 2016 Soul EV in to Kia over my high-voltage battery losing capacity.

My range has been taking a dump over the past few months, too - but because I knew the precise test to ask for and stood there while the tech was performing it - I had the luck of being his first service of the day - I could make sure it got done and my car didn't float around in the queue of "we haven't diagnosed it yet."

...and it turns out the SOH test is just the tech plugging in an OBD reader and tapping a few screens on his tablet. 3 minutes from plug-in to result. I met the tech at 9am and by 9:15 he had verified that by battery SOH was 48%. Nobody gave me any runaround after that, yep, we'll order the part, yep, here's your rental car.

So thanks, guys, for arming me with the handful of phrases it took to make me sound to the service advisor like I knew more than him and to not screw around.

Re: 2015 Soul EV: My Battery Replacement Story

Posted: Thu Jul 11, 2019 10:12 pm
by Kish
Sweet! That's great to hear, and you're welcome. In and out in 15 mins at a Kia dealer, that must be a record time! The magic keywords are "Give me HV battery SoH report!". Now the question is, how long this entire ordeal will take for you? For me it was done in 8 days, but others had to wait for months.

As an aside, SoH at 48% is crazy low. Are you the original owner of the vehicle? What kind of condition was the car in for the last few years? 48% of the original EPA miles (93) is like 45 miles. That means a round trip of no more than 22 miles without having to stop to recharge, ouch!

As another aside, I downloaded the new Soul EV Spy android app to see the battery voltages in an easy to read format, and everything seems to be in order: (this is fully charged battery at 100% SoC)

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