pacesetter
Posts: 2
Joined: Wed Feb 26, 2020 11:16 pm

Electrify Canada Charing high rate $0.77/min

Thu Aug 13, 2020 11:54 am

Hello,

Is there any way to get the lower charge rate of $0.27/min on the Electrify Canada chargers?

I tried using the Electrify Canada charger at Canadian Tire a few days ago and I was shocked that I was being charged the high rate of $0.77/min (1-125kW rate) even though the actual charging was at 74kW. I called their customer service and they said the Kia Soul cars are communicating that they can go up to 84 kW and so regardless of the actual charge rate, I will be charged the higher cost.

They also mentioned that Electrify America has a special agreement with Kia owners but this does not exist in Canada.

Does anyone else have the same issue? Why would any Kia owner charge at the high rate when Petro-Canada is $0.27/min flat rate.

Best Regards,
Jeff

notfred
Posts: 459
Joined: Thu May 07, 2015 2:28 pm

Re: Electrify Canada Charing high rate $0.77/min

Thu Aug 13, 2020 12:13 pm

See the section "How does power level pricing work?" on their website https://www.electrify-canada.ca/pricing/
At least they are up front about it but I agree, I wouldn't pay that much to charge and I would take my business elsewhere.

ellistev
Posts: 1
Joined: Fri Sep 11, 2020 8:52 am

Re: Electrify Canada Charing high rate $0.77/min

Fri Sep 11, 2020 8:54 am

Yeah this is crazy. It's an absolute rip off this "Electrify Canada." "Electrify America" is also similar. My car told the machine that it would charge at max 100KW, but only charged at 50KW. So what should have been a $12 charge was in fact $35. GRRrr

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