DrivingForce wrote:Sorry noob here, but how would I know if my heat pump were working? I have a 2016 + so it should have a heat pump.
You would notice the following when the heat is turned on, and while the energy monitor in the vehicle shows current energy consumption of the HVAC system > 0.00 KW
1) Radiator fan will be running
2) Some compressor noise should be evident
3) Silver coloured (aluminum portion) of the high pressure refrigerant discharge line from the compressor that runs through the firewall, near the brake fluid reservoir will be warm or hot to the touch
To this point, I have been 100% unsuccessful in my attempts to have kia (dealerships and kia Canada) address this problem. In fact, they refuse to even acknowledge there is a problem. Their position is that since hot air comes out of the vents when the heat is turned on, all is well! (pure nonsense). Sure.. the PTC works... but that isn't the problem! Now with the chilling temperatures here in Ontario, I have really started noticing the much higher draw of the PTC, and range is being impacted quite a bit, especially being stuck in GTA (Toronto) traffic.. this means having the heat on for a long time, which exaggerates the impact of a low efficiency heat source (the PTC vs heat pump).
At this time I am trying to have a dealership reverse the FATC software update that was done in September... but so far, zero luck (even though I am offering to pay for this out of pocket). They seem to be VERY unwilling and uninterested in dealing with this... and this is at two dealerships.
I really like (liked?) this little electric kia, but given my service experiences with this vehicle over the last 5 years, I can no longer recommend it to anyone I know. The terrible quality service I have received has been BY FAR the worst I have ever experienced, and I have a reasonable base upon which to draw that comparison.... Over close to the last THREE DECADES, I have owned many domestic (North American) and foreign vehicles (German and Japanese). The next closest in poor service and quality was General Motors, and even they at least acknowledged and resolved the defect in the vehicle, after only 2-3 attempts. That seemed pretty bad at the time, but compared to this, that was NOTHING.
I am quite concerned for the others that have purchased a vehicle from kia as a result of my recommendation and demonstration of the car. Before this, I was quite an advocate, but now I can only hope they fare better than I.
My apologies for the rant, but I am very frustrated by this series of experiences and interactions with kia... their behaviour is more in line with what I might have expected from a shady used car lot - certainly not from an international auto manufacturer. I am still considering how to proceed all things considered, and have a few options going forward, but ideally they'd just fix the car!