t3chno1d
Posts: 6
Joined: Mon Aug 15, 2016 8:01 am

No Free Android Auto or Apple Carplay for Canada

Mon Aug 15, 2016 8:34 am

I just got a reply from Kia Canada, and Kia Canada continues to treat Canadian customers as second class owners.

First no UVO, next no free upgrade... it will cost you $253 USD (yes USD that's $326.79 Cdn), to upgrade to the latest maps and Android Auto and Apple Carplay... plus no UVO for our Canadian Soul EV's.

I love my Soul EV, but I have difficulty recommending it to my Canadian friends when we only get a part of what the rest of North America gets for their cars which are the same as ours. And we pay more for our cars too!

Here is what Kia Canada said:

From: Consumer Affairs <customerexperience@kia.ca>
Date: Mon, Aug 15, 2016 at **** AM
Subject: Android Auto Updates
To: "*************@gmail.com"


Dear Mr. **********,

Thank you for contacting Kia Canada Customer Experience Department regarding your inquiry on Android Auto Updates for your 2016 Kia Soul EV.

Please note Android Auto is now available on select Kia models; the updates on the GPS unit for your 2016 Kia Soul EV are not automatic; Kia vehicles MUST HAVE navigation as a prerequisite to be compatible with Android Auto. Also, the software upgrade is the financial responsibility of the vehicle owner.

We invite you to visit the following website: www.mapnsoft.com and select your vehicle model. You will see a link allowing you to purchase the update for your vehicle Navigation System.

Thank you for contacting Kia Canada Inc.

Respectfully,

************
Customer Experience Representative

Kia Canada Inc.
180 Foster Cr., Mississauga, Ont., L5R 4J5
Tel: 877-542-2886 Fax: 866-26

SoulEV2016
Posts: 572
Joined: Mon Jul 18, 2016 6:26 am

Re: No Free Android Auto or Apple Carplay for Canada

Mon Aug 15, 2016 8:54 am

Image

i don't have an UVo series ... too. :cry:
Kia Soul EV 2016 Ultimate 27 kWh - Mountain hard driving (fast). Drain 1/3 of Battery after 32km. - Unlimited highway speed (153km/h at regulator).

mysoulev
Posts: 79
Joined: Thu Jun 09, 2016 11:16 am
Location: Vancouver, BC

Re: No Free Android Auto or Apple Carplay for Canada

Sun Aug 21, 2016 9:37 pm

i received the same reply from KIA Canada which is bad news.
i really wanted to try Android Auto, but at $300+, i'd rather pick up a 10 dollar windshield suction cup for my Android phone, and save the money for my future phone upgrade instead. after all, i use my phone way more than my car. ;)
Andy - SoulEV
"But in our enthusiasm, we could not resist a radical overhaul of the system, in which all of its major weaknesses have been exposed, analyzed, and replaced with new weaknesses." BL - Register Allocation in Optimizing Compilers

2016Electric
Posts: 137
Joined: Thu Sep 17, 2015 4:05 am
Location: Toronto, Ontario

Re: No Free Android Auto or Apple Carplay for Canada

Mon Aug 22, 2016 5:28 pm

mysoulev wrote:i received the same reply from KIA Canada which is bad news.
i really wanted to try Android Auto, but at $300+, i'd rather pick up a 10 dollar windshield suction cup for my Android phone, and save the money for my future phone upgrade instead. after all, i use my phone way more than my car. ;)


I'm not surprised. I called the dealer where I bought my car, and they acted like they didn't know what I was talking about when I asked about this. They actually suggested buying a newer vehicle if I wanted this feature... Lol

As for Kia Canada.. Even less surprised. I called them to ask if they had any plans to install a L3 charger at their HQ, similar to Nissan, since I paid several thousand extra dollars for the Chademo option but there's almost no where to use it around Toronto (have a look at Plugshare - truly sad). Anyway, they actually hung up on me when I persisted and asked why they were not planning to support fast charging, at least symbolically by installing at least one darn charger. The impression I am under is that Kia Canada isn't thrilled about selling an EV, and that they are probably selling it at the direction of Kia (international).

I find support for the EV movement to be fairly low in Ontario in general, with most people being stunningly uninformed about the tech (and proud of it).

SoulEV2016
Posts: 572
Joined: Mon Jul 18, 2016 6:26 am

Re: No Free Android Auto or Apple Carplay for Canada

Tue Aug 23, 2016 3:08 am

2016Electric wrote:since I paid several thousand extra dollars for the Chademo option but there's almost no where to use it around Toronto (have a look at Plugshare - truly sad).



use chargemap.com : Mitsubishi Motor Sales of Canada have chademo plug at toronto ...

Image
Kia Soul EV 2016 Ultimate 27 kWh - Mountain hard driving (fast). Drain 1/3 of Battery after 32km. - Unlimited highway speed (153km/h at regulator).

Ever
Posts: 59
Joined: Thu Jul 23, 2015 7:26 pm

Re: No Free Android Auto or Apple Carplay for Canada

Mon Aug 29, 2016 12:54 pm

Very frustrating and annoying at the same time. I still recommend the car and EVs in general to people but the lack of the support and services is a disappointment.

ralyon
Posts: 38
Joined: Fri Mar 11, 2016 12:59 pm

Re: No Free Android Auto or Apple Carplay for Canada

Tue Aug 30, 2016 6:37 am

Just curious, has anyone contacted MNSoft to see if they can provide just the firmware update? They have a live chat at the bottom of the page https://www.kia-gpsmap.ca/

Tekguy26
Posts: 27
Joined: Tue May 17, 2016 6:36 pm

Re: No Free Android Auto or Apple Carplay for Canada

Fri Sep 02, 2016 12:58 pm

I read No Fee update. Was very disappointed.

Tekguy26
Posts: 27
Joined: Tue May 17, 2016 6:36 pm

Re: No Free Android Auto or Apple Carplay for Canada

Fri Sep 02, 2016 1:03 pm

2016Electric wrote: since I paid several thousand extra dollars for the Chademo option but there's almost no where to use it around Toronto (have a look at Plugshare - truly sad).


Isn't the Chademo option standard on the Soul EV? It is for the 2016 anyway. Haven't had to use it yet. But at least there are going to be a bunch of new chargers open by March next year in Ontario. Right now difficult to drive from Toronto to Niagara without spending a couple of hours at an L2 charger.

t3chno1d
Posts: 6
Joined: Mon Aug 15, 2016 8:01 am

Re: No Free Android Auto or Apple Carplay for Canada

Fri Sep 02, 2016 4:58 pm

Tekguy26 wrote:
2016Electric wrote: since I paid several thousand extra dollars for the Chademo option but there's almost no where to use it around Toronto (have a look at Plugshare - truly sad).


Isn't the Chademo option standard on the Soul EV? It is for the 2016 anyway. Haven't had to use it yet. But at least there are going to be a bunch of new chargers open by March next year in Ontario. Right now difficult to drive from Toronto to Niagara without spending a couple of hours at an L2 charger.



In Canada, we only have two version, the base with cloth seats, no sunroof, standard heater and no Chademo, and the deluxe with leather seats, sun roof, heat pump heat/cooling and Chademo.

I believe all US models come with Chademo and UVO.

Can't get UVO in Canada... which sucks.

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