KIa informed me that the 2020 EV qualifies for 2 map update per year for 10 yrs from the date of purchase - great news. Plus you could download the updates, add to a USB key and install yourself - again great news.
My experience: - I will try to keep it short (honest)
- make sure you opt for the EV version - somehow I ended up with the ICE version first and it is different - no idea why - MapnSOFT were great resolving that issue in a timely fashion.
- the update comes as 2 big downloadable files (and I assume they are attached to your VIN)
- they take about an hour each to download
- the installation onto the USB takes about 2 hrs (and the USB key has to be at least 64Gb - one screen showed 16Gb or over and that is wrong - I have notified them of the error and I expect that will change)
- the actual car installation took around half an hour and was easy
Although this is provided as a "map update" with some navigation interface changes shown in the Features pdf they provide, other interface changes are made that to-date are undocumented:
- the Home screen has only one model (gone is the One Page Home Screen - it is now only the Multi page Home Screen - the menu item giving you the option has disappeared.) - sad because I preferred the One Page with the icon options it allowed you to make but such is progress.
- the Voice Recognition screen has changed - I feel it may be easier
- there are Navigation screen changes which seem good but I haven't used everything yet
- you will lose the EV Economy History - it is reset so if you want a record, take pictures .
- I did not lose any Nav addresses but it did turn the voice on again - easily remedied.
MapNSoft were quick to respond to questions and sounded genuinely interested in what I saw - I felt it was "their fault" initially that some things were changed but I now feel Kia did some interface changes but did not provide details. Not a big deal but it would be nice to know before updating. I will report if I find any other changes.