jando1st wrote:Hey folks, glad to find this forum. I bought this 2016 with 36k miles and it didn't have the standard trickle charger with it, the dealer had provided one to use from another ev until he could get the Kia charger. After successfully charging it to 100% the range was 52 miles. I tried driving it down as close to 0% as possible staying close by and then charged it again but never went above 52%. I contacted Kia America and confirmed the nearest authorized service center was in Georgia and they made transport arrangements after agreeing it needed a battery replacement. It arrived in Georgia on 10/8/19 and as of yesterday I was told they still don't have even an estimated date for delivery of the replacement battery, that they were on back order. The tech confirmed the battery needed to be replaced and would be replaced with a NEW battery, not a refurb.
My question to this group is, what is the long delay about getting batteries for these cars? The tech told me there was another Soul waiting on a battery that had been there longer than mine.
Thanks for any replies.
I am in a similar situation as you with reduced range and battery SOH on my 2016 of only 60%. I would like to ask how you went about contacting KIA and getting them to agree to transport your car to the nearest EV certified dealer for a battery replacement which is in another state?
In my case I live in Alberta (Canada) but the nearest EV certified dealer is 600km / 400m away in British Columbia. I contacted KIA Canada via their website/email form and I received a call back saying that I would have to take the car myself to an EV certified dealer for inspection.
You are the second American I've seen post that KIA agreed to transport the car for you, so I'm curious how that exchange went?
As for the backlog I've read on the KIA EV facebook group that some folks have been told there is a 2 month delay for new batteries for warranty replacements. Not sure how reliable that number is though.