EVDee
Posts: 41
Joined: Sun May 12, 2019 6:53 pm

Re: 2016 EV+ Battery Replacement Story

Sat Mar 14, 2020 7:12 am

JejuSoul wrote:Calling them clueless or malicious isn't going to help.


But it does describe the situation, so I'm not sure why being factual is controversial.

mattFromLA
Posts: 12
Joined: Mon Feb 03, 2020 10:00 pm

Re: 2016 EV+ Battery Replacement Story

Fri Mar 20, 2020 1:12 pm

I just got a call from the dealership. They said they received the part yesterday (the 6 week mark) and installed it and the car is ready to go. I'm picking it up tomorrow morning and they said they'd have it charged for me. Of course, I'm not driving much anymore since we're all on lockdown, but it will be nice to not have to go to the gas station and touch a dirty pump.
I'll post some stats later this weekend on how the new battery performs.

JejuSoul
Posts: 1579
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: 2016 EV+ Battery Replacement Story

Sat Mar 21, 2020 1:13 am

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Wishing you well in beating the Corona Virus in your area, and looking forward to hearing reports on your new battery.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

mattFromLA
Posts: 12
Joined: Mon Feb 03, 2020 10:00 pm

Re: 2016 EV+ Battery Replacement Story

Sun Mar 22, 2020 3:50 pm

I finally have my "new" 2016 EV+. When I picked it up from the Dealership, the battery was charged to 84% and the car reported 98 miles remaining! I just took it on its first drive since I got it home and I'm doing a slow 110v charge right now. I think the best part is that cell deterioration is down to 0% and SOH is at 111.5%. Here are some screen shots: https://photos.app.goo.gl/8gvhfYzv93RckZFU6

Ironically, I don't need to drive much now that we all are supposed to stay home, but I'm at least I don't have to go to the gas station anymore!

JejuSoul
Posts: 1579
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: 2016 EV+ Battery Replacement Story

Mon Mar 23, 2020 1:53 am

mattFromLA wrote:...the battery was charged to 84% and the car reported 98 miles remaining! ...

Looks good. That would be 224 km on a full battery. Am guessing the reason your battery is showing a higher GOM than mine is the warmer weather (25C). I'll test mine again next week because the weather is much warmer here now as well.

The SOH number (111.5%) shown by SoulSpy is not accurate.
If you took it to Kia they would tell you the SOH is 100%.
The original 27kWh battery pack had an 'early-years' buffer of 10% that was lost first.
I will not be able to judge the size of the 'early-years' buffer on a replacement battery pack until after it has been lost.
Maybe in two or three years.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

lemurchief
Posts: 5
Joined: Mon Sep 09, 2019 3:00 pm

Re: 2016 EV+ Battery Replacement Story

Mon Mar 23, 2020 2:10 pm

mattFromLA wrote:I finally have my "new" 2016 EV+. When I picked it up from the Dealership, the battery was charged to 84% and the car reported 98 miles remaining! I just took it on its first drive since I got it home and I'm doing a slow 110v charge right now. I think the best part is that cell deterioration is down to 0% and SOH is at 111.5%. Here are some screen shots: https://photos.app.goo.gl/8gvhfYzv93RckZFU6

Ironically, I don't need to drive much now that we all are supposed to stay home, but I'm at least I don't have to go to the gas station anymore!


That's great. I'm glad you have your car back.

I heard nothing from KIA. Sent KIA corporate another message, and they say they'll let me know of any update.

It's insane to think that after 2 drives from 100% to empty they can't understand what is going on... Well, looks like I'll need to be extremely patient, or find a good lawyer.

Sparky2
Posts: 3
Joined: Mon Jul 27, 2020 11:59 am

Re: 2016 EV+ Battery Replacement Story

Thu Jul 30, 2020 1:46 pm

JejuSoul wrote: I doubt it's malicious.
Well let me tell you how it might be... I am going through the same thing right now - my 2015 dropped 8% since the software update three years ago reset the SOH to 100%. So now according to the dealer I am at 92% SOH even though I can only put 18KWh into the battery (58 miles or so). So, here it is - Kia Corporate (KC) pushes out the service procedures that the Dealership follows, but KC has to follow the recommendations of the dealership (by stated procedure). See? KC puts out procedures designed to stymie anyone out for warranty service. And even though the dealer is complicit, it is through ignorance, not choice. So, yes - maybe the dealer is not malicious but someone at KC probably is, and the dealer, by definition, is in fact clueless.

JejuSoul
Posts: 1579
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: 2016 EV+ Battery Replacement Story

Sat Nov 07, 2020 7:48 am

JejuSoul wrote:
lemurchief wrote:...The issue is that they keep resetting the BMS trying to update whatever software, and then they claim that the SOH is 100%...
EVDee wrote:...Sounds like a call to Kia Corporate is required because the dealership is either clueless or malicious..
I doubt it's malicious. More likely they have never done this before and are mere following their service guidelines.
The first thing they are told to do is update the software. That is what they do.
They are not told what the software update does, nor its side-effects.

The BMS update is actually a cold weather fix for the charge timer.
They will believe it must be a fix for car showing low range.

The BMS update will reset the deterioration counters to zero.
The car computer now believes there is no deterioration.
The mechanic can now show you that the car is fixed.

Given that you do know that this commonly happens, I suggest that you try to help them understand.
Calling them clueless or malicious isn't going to help.

It turns out I was wrong that the mechanics are merely reading guidelines.
It seems the guidelines are accurate but the mechanics don't read them.
I am still wary of blaming the mechanics though.
They probably learn by watching someone else do it, then just assume they know what is in the manual.

The manual for updating the BMS is here -
Service Action: Battery Management System (BMS) Logic Improvement (SA297)
Inform the customer that the BMS update will reset the adaptive learning values to default conditions. As a result, the displayed range/DTE (Distance to Empty) and charge times may be temporarily increased. It does not affect the actual range or battery charging time. These displayed values will gradually be relearned to reflect the actual battery condition with multiple drive and charge cycles performed above 50°F (10°C) from less than 20% SOC to more than 90% SOC.

Important: If the customer has any range concerns, capture all BMS data BEFORE applying the update.


The manual for checking the battery SOH is here -
Extracting BMS data for range concerns prior to performing updates
...For any customers experiencing a range concern with their vehicle, all Battery Management System (BMS) current data should be extracted and reviewed to verify the current battery State of Health (SOH) before performing any updates. Applying updates may clear current data requiring multiple drive cycles to re-learn and view accurate battery health...


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The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

ksoul2084
Posts: 131
Joined: Thu May 16, 2019 10:48 am

Re: 2016 EV+ Battery Replacement Story

Sat Nov 07, 2020 7:54 am

JejuSoul wrote:
JejuSoul wrote:
lemurchief wrote:...The issue is that they keep resetting the BMS trying to update whatever software, and then they claim that the SOH is 100%...
EVDee wrote:...Sounds like a call to Kia Corporate is required because the dealership is either clueless or malicious..
I doubt it's malicious. More likely they have never done this before and are mere following their service guidelines.
The first thing they are told to do is update the software. That is what they do.
They are not told what the software update does, nor its side-effects.

The BMS update is actually a cold weather fix for the charge timer.
They will believe it must be a fix for car showing low range.

The BMS update will reset the deterioration counters to zero.
The car computer now believes there is no deterioration.
The mechanic can now show you that the car is fixed.

Given that you do know that this commonly happens, I suggest that you try to help them understand.
Calling them clueless or malicious isn't going to help.

It turns out I was wrong that the mechanics are merely reading guidelines.
It seems the guidelines are accurate but the mechanics don't read them.
I am still wary of blaming the mechanics though.
They probably learn by watching someone else do it, then just assume they know what is in the manual.

The manual for updating the BMS is here -
Service Action: Battery Management System (BMS) Logic Improvement (SA297)
Inform the customer that the BMS update will reset the adaptive learning values to default conditions. As a result, the displayed range/DTE (Distance to Empty) and charge times may be temporarily increased. It does not affect the actual range or battery charging time. These displayed values will gradually be relearned to reflect the actual battery condition with multiple drive and charge cycles performed above 50°F (10°C) from less than 20% SOC to more than 90% SOC.

Important: If the customer has any range concerns, capture all BMS data BEFORE applying the update.


The manual for checking the battery SOH is here -
Extracting BMS data for range concerns prior to performing updates
...For any customers experiencing a range concern with their vehicle, all Battery Management System (BMS) current data should be extracted and reviewed to verify the current battery State of Health (SOH) before performing any updates. Applying updates may clear current data requiring multiple drive cycles to re-learn and view accurate battery health...


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I just wanted to say that your are an amazing contributor to this community, and thank-you for your efforts JeJuSoul! :D

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