I have a 2015 Kia Soul EV and live in Florida. I bought it used with 11,000 miles on it and now have 29,000. When I found it we asked the local dealer if they worked on EVs and they said yes. This ended up not being true and when we went to have the recall work done it had to be transported to Georgia . We also wanted them to look at the battery health. Our range had dropped from 90 to 65 in one night and it seemed something was not right.
They reset our battery and said it was up to 112 and sent it home. It rapidly dropped of course and now 4 months later it is now 36. I contacted consumer affairs after I saw it rapidly dropping and said to reopen the case as it wasn’t fixed and they never performed a battery check.
Over the last 3 weeks when I have had to brake a bit harder, the car dies. I have to hold down the start button to shut it off completely then restart it. I reported this but I have not seen anyone else mention this issue.
I had a great case manager the first time but now am assigned to someone who has only called me once and left a message. I have called her back everyday and left messages. Now it says her mailbox is full. I called the main number to ask for someone else. They said they don’t reassign. They put 2 no call backs on her record and still nothing. I finally got to a supervisor and they told me they would try to get it attention and to give them 3 more days. Meanwhile I am driving so carefully to not put on my brakes and have my car shut down on busy streets.
I love my Soul ev, but wouldn’t buy it again. I think the air cooled battery doesn’t work great in Florida. My husband has a volt and the different cooking makes all the difference. No degradation at all on a 2016 with 40k mikes on it while I’m estimating a 60% degradation on my Kia.
Has anyone else had an issue with harder braking and battery degradation?