2016Electric wrote:[...]So there we have it. There is nothing Kia service seems willing or able to do to fix this. I now have a vehicle with an inoperative heat pump, which is consuming far more power than it should for heating (killing range in the process).
The only positive is that the second dealer did not charge anything for the inspection (which I found odd, as the vehicle warranty ended last month).
Does anyone have any suggestions? I am at a loss at this point as to how best to proceed.
I'm concerned about this thread, as I have a growing network of new and used Kia Souls owned by people I know, all recommended by me. The local Kia dealer has been excellent, with every person I've dealt with being awesome. The suggestion that Kia Canada may not be being reasonable/sensible in your case is alarming.
My first thought is to ask them what it would cost to repair/replace the heat pump, outside of warranty service. With that number in hand, go to the top of Kia Canada as another person in this thread suggested. They may prefer to replace the heat pump than take a potential PR hit. Well, a worsening PR hit as they're already taking a PR hit in this thread. But I agree with the other person who said be nice to start with. You can always escalate your frustration, but if you start escalated then you have nowhere to go. I'm a small business owner, and I appreciate when a customer gives me an opportunity to solve a problem rather than them screaming at me.