nibularr
Posts: 123
Joined: Sun Nov 22, 2015 4:39 am

Re: Charging Fault error.

Mon Jul 24, 2017 7:46 am

i wonder what they will do for people that had their OBC replaced already

DaveZsoulEV
Posts: 4
Joined: Mon Sep 04, 2017 12:36 pm

Re: Charging Fault error.

Wed Sep 06, 2017 7:45 am

I just joined this forum because my 2016 Soul EV just gave me a charger fault notice with level 1 and 2 charging. A quick charge worked fine. Taking my car in to the dealer now and I'll keep you posted with the results.
DaveZ

nibularr
Posts: 123
Joined: Sun Nov 22, 2015 4:39 am

Re: Charging Fault error.

Wed Sep 06, 2017 11:03 am

DaveZsoulEV wrote:<span>I just joined this forum because my 2016 Soul EV just gave me a charger fault notice with level 1 and 2 charging. A quick charge worked fine. Taking my car in to the dealer now and I'll keep you posted with the results.</span>
DaveZ


hopefully they give you one of the new ones.

notfred
Posts: 267
Joined: Thu May 07, 2015 2:28 pm

Re: Charging Fault error.

Mon Sep 11, 2017 3:22 pm

Just got back from my 2 year service and they are ordering me a new OBC. The write up on the service sheet says
00K1ZZ?
PS EV - OBC Logic Improvement & Inspection & Replacement

I understand that this is a firmware flash plus an inspect and then replace if necessary. My car is a 2016 so right in the middle of all the ones that have had an OBC failure. While I haven't seen any issues yet (cross fingers) they have ordered a new OBC for it part number 364000E040QQK which matches with the earlier post.

I'll take pictures before and after of the labels.

I'm in Ottawa, so not quite Quebec, but not far off!

notfred
Posts: 267
Joined: Thu May 07, 2015 2:28 pm

Re: Charging Fault error.

Sat Sep 16, 2017 5:53 am

Well that was a mess up!

The charger was in on Tuesday so I dropped the car off on Wednesday. Finally got it back on Wednesday late afternoon and apparently after talking it over with Kia Technical the dealership was told to NOT install the new OBC. So that was a waste of time. To add insult to injury the dealership had forgotten to reinstall the fuse cover - finally got that back when they dropped it off at my place of work on Friday afternoon.

I just wish there was another Soul EV certified dealer near by, unfortunately there isn't :evil:

DaveZsoulEV
Posts: 4
Joined: Mon Sep 04, 2017 12:36 pm

Re: Charging Fault error.

Mon Sep 18, 2017 1:05 pm

As I wrote before, I had a charger fault notice on my 2016 Soul. Took it to my Kia dealer in Branford CT. After confirming I couldn't charge the car they bought me a rental for three days. They kept the car for only two days and replaced the OBC. Everything has been OK since then. When I asked the service mgr how many other Souls have had this problem he stated this was the first one he has seen. That's why they had to call Kia tech service hotline for additional diagnostics and a fix.

nibularr
Posts: 123
Joined: Sun Nov 22, 2015 4:39 am

Re: Charging Fault error.

Tue Sep 19, 2017 6:20 am

did they give you one of the QQK part # OBC?

Midtowner
Posts: 2
Joined: Thu Sep 28, 2017 1:48 pm

Re: Charging Fault error.

Thu Sep 28, 2017 1:56 pm

Looks like I just joined the "club". 1700 miles on a 2017 Soul EV+ (10/2016 manufacture date). Charging lights on top of dashboard would not light up when plugged in with a ChargePoint Level 2 charger at home a week ago. Received "Charger Error" this morning after being plugged in prior evening with charging lights blinking as normal. OEM-supplied Level 1 charge does not work today. Same for home Level 2 charger. Set up appointment at Capitol Kia (San Jose, CA) for October 5th. :|

nibularr
Posts: 123
Joined: Sun Nov 22, 2015 4:39 am

Re: Charging Fault error.

Mon Oct 02, 2017 6:41 am

yikes 2017 now too
let us know if thats what they determine it to be

Midtowner
Posts: 2
Joined: Thu Sep 28, 2017 1:48 pm

Re: Charging Fault error.

Thu Oct 05, 2017 10:42 pm

Failed onboard charger diagnosed by Capitol Kia. Replaced and back in service within one day under warranty. Jonathan in service was great by the way. So happy that I got my Soul back!

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