The "get a two" idea doesn't seem to work where I am.
I live in Juneau Alaska. We are not connected to the North American road system. That means about a 900 mile (1,500 km) barge shipment, or an 80 mile ferry transport to the nearest town connected to the continental road system (which then means a 1,000 mile tow). As you can guess, the price of any transport option to Seattle exceeds $250, and Kia Customer Support has told me they won't pay for it (except for the first $250). There is a dealer in Anchorage, but, even though they apparently sell and service Soul EV's, Kia's position is that they are not an authorized dealer, and therefore I must transport to Washington State. (Even the Anchorage two would be 600 miles [after the ferry trip].)
Kia has told me I should not have taken a Soul EV to Alaska, as it is not designed for our extreme weather. On the phone, the agent made it sound like Kia is a victim, and I am an aggressor. The agent had no coherent response when I pointed out that Kia Soul EVs are sold in Canada and Norway. He simply repeated that it is a violation of Kia's policy for us to have a Soul EV in Alaska!
At the time of purchase, we were quite upfront with the dealer (in Washington State) from whom we purchased (leased) the vehicle about our situation, and that dealer checked with Kia BEFORE we made the deal, regarding warranty service. At that time, Kia told us (via the dealer) that warranty service would be provided in Juneau by contracting with a local service provider. Now that I need the service, Kia is denying they made any such representation, and said any alleged agreement for providing service in Juenau is a violation of Kia policy, and strictly a matter between the dealer and us.
This is not working out well.
Vehicle is unusable-- dead in the water (except for about 22 miles of range left); no plan to repair; and no rental or other car replacement. They just say we violated Kia policy, so ship it to Washington (and back), and they'll be happy to do the repair for free.
It would be a fraction of the cost for Kia to fly a technician here to replace the OBC (a 2 hour job, I understand), but they want us to ship the vehicle.
I shall make one more attempt to speak with Kia Customer Service tomorrow, but it doesn't look good.