I own a 2017 Soul EV. My car's internal modem has stopped working for a week now. I have no way to remotely connect to the car and when in the car I cannot use the roadside assistance or any other telematics feature. I am still able to connect to the car via Bluetooth.
When I look at the settings for both modem entries USIM and IMEI I see all zeroes. It wasn't like this until a week ago.
Has anyone encountered this? Any possible solutions?