JejuSoul
Posts: 1028
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Wed Nov 29, 2017 3:26 am

dgpretzel wrote:...I shall make one more attempt to speak with Kia Customer Service tomorrow, but it doesn't look good. :( ...
So what happened in the end? I really hope Kia sorts this our you. Their lack of concern is appalling.

The charging failures as documented on this thread, and Kia's reluctance to inform us on what is going on, are a strong negative when it comes to recommending anyone to buy a Kia car in future. A shame because in many respects this is a great car.

My latest frustration with this issue, after the first failure two weeks ago was two nights ago. Trying to charge from 8% back to 100%. Charging failed 5 times in a row. it started normally but failed each time after 5 or 10 minutes. Not consistent with the time of failure. Not a consistent error message. Very hard to debug. Fortunately it worked on the sixth attempt. I will take the car to Kia to get the OBC changed.

No wonder so many users are frustrated by this bug. You don't know if your car is going to be charged when you need it.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

dgpretzel
Posts: 25
Joined: Wed May 17, 2017 10:07 am

Re: Charging Fault error.

Fri Dec 01, 2017 12:34 am

When I attempted to back to the case (at Kia Customer Support), I found that they had closed the case, with no further contact!

I contacted our dealer, Lee Johnson Kia, in Kirkland WA. They went to bat for us. They have been very helpful and supportive. It is Kia who has been terribly unresponsive, and denied that they had any obligation because we have the vehicle in Alaska, and Kia said they didn't support Alaska.

Kia is just totally incomprehensible to us. Fortunately, we saved the emails in which they told us (before the sale) that warranty service would be provided IN JUNEAU by contracting with some other local service provider. The dealer has been speaking with Kia Customer Support on our behalf (they still have not had any more contact with us), and, apparently, our saved emails have had some effect. The dealer reports that Kia now wants to have the vehicle transported from Juneau to Seattle for servicing. The downside is that it will take about three weeks, just for the round trip transport (by barge) between Juneau and Seattle. Just the transportation will cost about $3,000. We have suggested that it would be faster and cheaper to fly a technician from Seattle to Juneau to replace the OBC. The roundtrip flight and the service work could be accomplished in a single day. We have not had a response to that idea yet, but then again, we only suggested that idea today.

The saga continues.

Kia (not our dealer) has been antagonistic, and self-contradicting. The left hand knows not what the right hand is doing. They speak out of both sides of their mouth.

Dealer is great. Car is (we still feel) great. The Kia organization leaves a bad taste.

Just as a matter of information... we fully disclosed, from our very first contact that we lived in Alaska, and inquired whether that would be a showstopper in purchasing (actually, we are leasing) the Soul EV. The dealer checked with Kia, and they told us all was fine, and warranty service would be provided in Juneau.

I supppose we should be happy that (it now appears) that they will repair the car. But, we still think they should honor their initial statement that service will be provided locally, rather than having to ship South (meanwhile the lease continues to "tick"). We would really be "up the creek" if we did not have another vehicle, as Kia is not providing any rental replacement. Our Soul EV is basically dead (since we are unable to charge it). BTW, it also damaged our Level 2 charger (Juice Box). That needs to be replaced, too. Fortunately, we are renting it from our local electric utility, and they are replacing it at no cost to us.

DG

tractioninc
Posts: 196
Joined: Fri May 08, 2015 6:53 am
Location: Atlanta, GA USA

Re: Charging Fault error.

Fri Dec 01, 2017 6:28 am

JejuSoul wrote:The charging failures as documented on this thread, and Kia's reluctance to inform us on what is going on, are a strong negative when it comes to recommending anyone to buy a Kia car in future. A shame because in many respects this is a great car... No wonder so many users are frustrated by this bug. You don't know if your car is going to be charged when you need it.


I agree completely. For the past two and a half years my Soul has been a fantastic, practical, economical vehicle for my family. I've enjoyed owning and driving this car much more than I thought I would. However, charging faults related to an issue with the OBC caused me a degree of stress and anxiety almost from day one. The OBC was eventually replaced under warranty at no charge, but I won't buy another Kia/Hyundai EV and won't recommend one to others until these issues are fully resolved.
Kia Soul EV+, Porsche 928

JejuSoul
Posts: 1028
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Sat Dec 02, 2017 7:08 am

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There does seem to be some action by Kia on this issue - at least in the US.
Although it is not clear to me what this 'test' actually does. see - : What's fixed in 170069 Logic Improvement?

My car continues to misbehave. Am charging again right now after the multiple failures a few days ago.
Got one failure so far and re-started.

The car showed a really long remaining charge time on the dash (it should be 4 hours) -

Image

But when I looked with Torque all looks normal.

Image

I went back out 20 minutes late and the charge is continuing, but the timer is 2 hours less.
Another 20 minutes later and it is still working, but that is the last time I will check tonight.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

JejuSoul
Posts: 1028
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Mon Dec 04, 2017 7:57 am

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I got the 170069 Logic Improvement 'fix' today. It's a firmware update to the OBC

Here's the display from Kia's KDS tablet showing the new ROM ID.

Image

My car is a 2015 and previously charged at close to 32A on my home charger.
The new update changed my software to that used in the 2016 cars. This limits the maximum current by about 10%.
Using Torque I had to swap the codes in my phone from the 2015 version to the 2016 version.

The readout today is

Image

Despite this update my car continues to show really strange charge times. It should show 1 hour.

Image

They have ordered a new OBC for me.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

Elmil
Posts: 130
Joined: Mon Oct 26, 2015 9:46 am
Location: Sweden

Re: Charging Fault error.

Mon Dec 04, 2017 11:15 am

.
Jejusoul, sorry to hear you got this problem too.. mine is still doing well (knock on wood..)

I had this OBC firmware update (or corresponding, the european OBC HW is apparently different) 3 months ago when doing the 75000km service. There was no notable function change afterwards, except for the MY2016 codes.

My OBC has always limited the AC input current at 27.5A, and it still does. Maybe some sort of stress limiting due to our grid? (240V is allowed)
Not sure if the 6.6kW specification is for the input or the output of the OBC, but still, 240V x 27.5A = 6600W.

It's very unusual for me to charge at the full 27.5A, at home I always use the 2.0kW (8.7A) EVSE that was provided with the car.

JejuSoul
Posts: 1028
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Mon Dec 04, 2017 9:21 pm

elmil wrote:My OBC has always limited the AC input current at 27.5A,
My car was limited to 32A for the AC input current until yesterday. The highest input power I commonly saw was 7.2kW. That is 32A at 225V. Hence I assume the 6.6kW OBC limit is the output power limit.

Edit: yes it is 6.6kW output power. Here are the labels from my original and new OBCs.

Image

Image

The cars in Canada and US have the same OBC software as me. The software limitation on MY2016 cars is exactly 10%. down from 32A to 28.8A. I didn't know before that MY2015 cars in Europe were already software limited.

My case of OBC failure is unique. No other car has reported the same erratic behavior as mine. It fails sometimes. It works sometimes. The commonality is that at the start my car seems to draw a much lower current than is actually available. It then reverts to the real value or fails.

I am also luckier than everyone else in that I have a Kia garage 500 meters from my home. They are very supportive. Both the owner and the mechanic also have Soul EVs. There are also many hundreds of fast chargers within driving distance of my house. I can keep driving my Soul EV as normal while we wait for the OBC to be delivered. The hassle is that I charge at off-peak rates which begin at 11pm. Going outside in the winter every half an hour to check that charging is actually working is not enjoyable.

Based on a very small sample size - Elmil and SoulEV2016 - it seems that slower charging is beneficial for less battery degradation. In future I would actually prefer to slow down my normal charging speeds from 32A to 16A. I don't have the choice at the moment, but changing my EVSE to an openEVSE would give me it.
Last edited by JejuSoul on Mon Dec 11, 2017 9:51 pm, edited 1 time in total.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

JejuSoul
Posts: 1028
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Fri Dec 08, 2017 7:50 am

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I had my OBC fixed on Thursday. It took an hour. Excellent work by the local Kia garage. Car now charges fine. I will post a detailed series of images from this repair tomorrow. First though I just found these pictures on the Quebec Soul EV Facebook thread. The first time I have seen the inside of one of the OBC units.

Posted by Sylvain Belanger‎ - here https://www.facebook.com/photo.php?fbid ... ater&ifg=1

The OBC fix was done at Véhicules électriques Simon André. This is the (first) used EV repair shop in Quebec. So it's not a Kia dealership. As the car was bought in the US, the warranty does not apply here so that's why they were on their own to change the OBC. They took the opportunity to open the OBC case to check if something is broken and repairable.

Image


Image
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

JejuSoul
Posts: 1028
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Charging Fault error.

Fri Dec 08, 2017 7:35 pm

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The OBC update I received before they changed my OBC is called Service Action 306 in the US (or SA170069 elsewhere)

Image

I had my OBC changed last week. (MY2015, 42,000km)
A few days after having the OBC Update.
I had the Error Code - P1CF5.
Now it's fixed.

Image
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

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