When I attempted to back to the case (at Kia Customer Support), I found that they had closed the case, with no further contact!
I contacted our dealer, Lee Johnson Kia, in Kirkland WA. They went to bat for us. They have been very helpful and supportive. It is Kia who has been terribly unresponsive, and denied that they had any obligation because we have the vehicle in Alaska, and Kia said they didn't support Alaska.
Kia is just totally incomprehensible to us. Fortunately, we saved the emails in which they told us (before the sale) that warranty service would be provided IN JUNEAU by contracting with some other local service provider. The dealer has been speaking with Kia Customer Support on our behalf (they still have not had any more contact with us), and, apparently, our saved emails have had some effect. The dealer reports that Kia now wants to have the vehicle transported from Juneau to Seattle for servicing. The downside is that it will take about three weeks, just for the round trip transport (by barge) between Juneau and Seattle. Just the transportation will cost about $3,000. We have suggested that it would be faster and cheaper to fly a technician from Seattle to Juneau to replace the OBC. The roundtrip flight and the service work could be accomplished in a single day. We have not had a response to that idea yet, but then again, we only suggested that idea today.
The saga continues.
Kia (not our dealer) has been antagonistic, and self-contradicting. The left hand knows not what the right hand is doing. They speak out of both sides of their mouth.
Dealer is great. Car is (we still feel) great. The Kia organization leaves a bad taste.
Just as a matter of information... we fully disclosed, from our very first contact that we lived in Alaska, and inquired whether that would be a showstopper in purchasing (actually, we are leasing) the Soul EV. The dealer checked with Kia, and they told us all was fine, and warranty service would be provided in Juneau.
I supppose we should be happy that (it now appears) that they will repair the car. But, we still think they should honor their initial statement that service will be provided locally, rather than having to ship South (meanwhile the lease continues to "tick"). We would really be "up the creek" if we did not have another vehicle, as Kia is not providing any rental replacement. Our Soul EV is basically dead (since we are unable to charge it). BTW, it also damaged our Level 2 charger (Juice Box). That needs to be replaced, too. Fortunately, we are renting it from our local electric utility, and they are replacing it at no cost to us.