AnOnyMzB
Posts: 7
Joined: Thu May 31, 2018 3:42 pm

Getting a New Battery...Eventually

Thu May 31, 2018 3:56 pm

2016 Soul EV, purchased. 41k miles. Range way down. Take it to the dealer for a battery check and they run their tests and tell me the EV battery needs to be replaced. This was at the beginning of April. It's now the end of May and I don't have my car back. Dealer tells me battery is back-ordered and they have no ETA. Somebody from corporate called me and left voicemail, but he won't return my callback.
Anybody else go through the process of getting the EV battery replaced? How did it go? Did it take this long? Are there so many Soul EV's needing batteries that they are back-ordered? Or am I getting jerked around by the dealer? I miss driving in the HOV lanes.

jysl
Posts: 15
Joined: Thu Jan 29, 2015 5:16 pm

Re: Getting a New Battery...Eventually

Sat Jun 02, 2018 12:33 pm

I think I need a new battery too 47K full charge GOM show 57 miles range. Real mileage is about the same as 58 or so. What the GOM show on your before they agree to replace?

AnOnyMzB
Posts: 7
Joined: Thu May 31, 2018 3:42 pm

Re: Getting a New Battery...Eventually

Sun Jun 03, 2018 8:38 am

I was showing low 70s/high 60s on the GOM and that was close to realistic for my driving.

JejuSoul
Posts: 1217
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Getting a New Battery...Eventually

Tue Jun 05, 2018 8:17 pm

AnOnyMzB wrote:...Anybody else go through the process of getting the EV battery replaced? How did it go? ...

There's a thread here - 2015 Soul EV: My Battery Replacement Story
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

AnOnyMzB
Posts: 7
Joined: Thu May 31, 2018 3:42 pm

Re: Getting a New Battery...Eventually

Tue Jun 12, 2018 11:30 am

Thanks Jeju. That was a very interesting read. Not sure why my battery is taking so long compared to Kish.

Kish
Posts: 41
Joined: Mon Jan 29, 2018 11:56 pm
Location: SoCal, CA

Re: Getting a New Battery...Eventually

Tue Jun 12, 2018 2:33 pm

Out of curiosity, I've been looking at used Soul EVs (2015-2016) online recently and I noticed a lot of them in CA have battery degradation, (with some at low as 30k miles). For instance, dealer pictures of the dash shows them sitting at 50% SOC with like 22 miles on the GOM. Looks like the CA heat (and fast freeway driving) has been taking a huge toll on these poor Soul EVs (like in AZ).

Now would be a great time to buy a Soul EV for cheap ($10-15k), get a new battery (if you're patient enough), and flip it/keep it! The 10yr/100k battery pack warranty in the U.S. is going to cost Kia more than their share over the lifetime of the car. :roll:

jysl wrote:I think I need a new battery too 47K full charge GOM show 57 miles range. Real mileage is about the same as 58 or so. What the GOM show on your before they agree to replace?


My GOM was at ~50 miles at full charge, at 37k miles. Real drivable miles was 45-55 mi at freeway speeds.
2015 Soul EV+ | 43k miles
2017 Bolt EV Premier | 33k miles

JejuSoul
Posts: 1217
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Getting a New Battery...Eventually

Tue Jun 12, 2018 7:42 pm

Kish wrote:... Looks like the CA heat (and fast freeway driving) has been taking a huge toll on these poor Soul EVs (like in AZ). ..

Yes. And I think Kia noticed this already 2 years ago. They shifted sales of the Kia Soul EV out of the warmer states up north to Washington State and into Canada, particularly Quebec. And of course the primary market is Europe where they focus most on Norway.

In colder climates we are not seeing battery degradation. The other reason, 'fast freeway driving' ,is also important. There are thousands of Soul EVs here on Jeju Island which has a warm climate but low driving speeds. I have not heard of any cars here with battery problems.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

Kish
Posts: 41
Joined: Mon Jan 29, 2018 11:56 pm
Location: SoCal, CA

Re: Getting a New Battery...Eventually

Tue Jun 12, 2018 11:49 pm

Yes, I've noticed this as well, a lot of Soul EV owners in WA and Canada (and EU). There's only a handful of new 2018 Soul EVs available for sale/lease in CA, comparing to previous years. This is probably also why we aren't seeing many of the other models without active battery TMS (such as the VW e-Golf) any longer in large numbers in CA.

Fingers crossed that this fiasco isn't going to stop Kia from bringing the Niro EV out to CA, it looks like a great competitor to the Bolt EV. Kia seems to be targeting SK and Norway first as usual.
2015 Soul EV+ | 43k miles
2017 Bolt EV Premier | 33k miles

AnOnyMzB
Posts: 7
Joined: Thu May 31, 2018 3:42 pm

Re: Getting a New Battery...Eventually

Sat Jun 23, 2018 10:09 pm

Just an update: I got my car back from the dealer today. They called me yesterday to tell me they got the battery pack and had it installed today. Only took 76 days!
Next step, talk to the corporate guy and see what "good will options" they'll offer me.

JejuSoul
Posts: 1217
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Getting a New Battery...Eventually

Sun Jun 24, 2018 7:06 am

-
Good news. Let us know how the new battery performs.
Do you think it is a brand new pack, or have they refurbished an old one?
Does it say on your invoice?
And I wish you luck getting some goodwill from Kia. Making you wait 76 days is ridiculous.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

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