somachild
Posts: 1
Joined: Fri Jul 27, 2018 5:32 pm

myuvo oftware update stuck at "Checking for updates..."

Fri Jul 27, 2018 5:43 pm

Hi all,
Last weekend I purchased a certified pre-owned 2016 Soul EV. I had to call the 800 number to unlink the previous owner so I could add the vehicle to my myuvo account. I am able to use the green Apple myuvo app just fine to communicate with my car and unlock it, check charge status, turn on the AC, ... So, I now want to install Apple Car Play. I followed the instructions on https://www.myuvo.com/support/avn40ev/s ... date.shtml and everthing is fine up to the point where it checks for updates.

https://www.myuvo.com/ccw/vehicles gets stuck when the screen appears saying
"CHECK FOR UPDATES
Checking for updates..."
where the diamond breaks into 4 squares separates and spins then reforms (basically a spinning wheel).

Does anyone know what to do next? I called Kia 800 number and was told to give it 24 hours, but it has already been 24 hours. I think their server is stuck or their configuration of my car or my account is less than optimal. thoughts?

rodhugo
Posts: 1
Joined: Tue Aug 07, 2018 6:55 pm

Re: myuvo oftware update stuck at "Checking for updates..."

Tue Aug 07, 2018 6:57 pm

Hello,

I too am experiencing the same issue. I just purchased a 2016. the UVO is working just fine.

pilk
Posts: 1
Joined: Sat Sep 01, 2018 6:16 pm

Re: myuvo oftware update stuck at "Checking for updates..."

Sat Sep 01, 2018 6:25 pm

I am having the same problem - check for updates get stuck spinning indefinitely. Has any solution been provided since the posts by rodhugo or somachild. It has been well over 24 hours :-). We also have a 2016 Kia Soul EV; not sure how this could be related to getting the software update for Android Auto or Apple Car Play.

mariano3113
Posts: 5
Joined: Sat Sep 08, 2018 11:38 pm

Re: myuvo oftware update stuck at "Checking for updates..."

Sat Sep 08, 2018 11:57 pm

I joined as I was having the same issue ....

Using Myuvo : I can successfully check when doing my Kia Niro, but when I tried my 2015 Soul Ev + it would indefinitely keep trying to check.

I eventually called 1-800-333-4KIA (4542)

- I let them know the issue and after about 25 minutes they finally said it was an "catch CAN" issue with the vehicle model.

They are sending me a pre-updated SD-Card. (Free due to issue)*

I would suggest giving them a call to see if you they can send you a new updated SD-Card .

Best of luck, hopefully they fix it soon, for future updates.
White 2015 Soul EV+ 34k Miles

mariano3113
Posts: 5
Joined: Sat Sep 08, 2018 11:38 pm

Re: myuvo oftware update stuck at "Checking for updates..."

Thu Sep 27, 2018 11:56 pm

If anyone wants to manually update from direct links:
viewtopic.php?f=8&t=832&p=8507#p8507

mariano3113 wrote:For a US model spec the links are different:
Same replace vin=KNDJ... with remaining car US-spec vin

~ 2015 ~
- PC: https://updateaccess.kia.com/GlobalAVN/ ... vin=KNDJ...
- Mac: https://updateaccess.kia.com/GlobalAVN/ ... vin=KNDJ...

~ 2016 ~
- PC: https://updateaccess.kia.com/GlobalAVN/ ... vin=KNDJ...
- Mac: https://updateaccess.kia.com/GlobalAVN/ ... vin=KNDJ...

those should give you the US update downloads (Right-Click link - copy link address

(instead of KCI for Kia Canada Inc; it is KMA for Kia Motors America
CAN.AACP for software type is USA.CPRC)*
White 2015 Soul EV+ 34k Miles

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