New Kia EV owner and first post on this forum, although I've been lurking a few months.
UVO seems like a worthwhile feature, but from reading the Terms of Service, it sounds like I have to give consent for myself and all my passengers for all time to be listened to and recorded while in the car. Do I have that straight?
It's in here:
13. CONSENT TO COLLECTION, ACCESS, MONITORING AND RECORDING.
A. MONITORING AND RECORDING WITH SALES, CUSTOMER SERVICE REPRESENTATIVES AND INTERACTIVE VOICE RESPONSE. FOR QUALITY ASSURANCE AND OTHER PURPOSES, WE AND OUR SERVICE PROVIDERS MAY MONITOR AND RECORD CONVERSATIONS BETWEEN SERVICE CENTER REPRESENTATIVES AND YOUR VEHICLE’S OCCUPANTS, AS WELL AS ANY CONVERSATIONS BETWEEN SERVICE CENTER REPRESENTATIVES AND YOU OR OTHERS CONTACTING THE SERVICE CENTERS TO DISCUSS YOUR KOP ACCOUNT OUTSIDE OF THE VEHICLE. ADDITIONALLY, WE AND OUR SERVICES PROVIDERS MAY COLLECT AND STORE AUDIO FILES OF VOICES INSIDE YOUR VEHICLE WHEN YOU USE CERTAIN FEATURES OF UVO SERVICES THAT INCORPORATE VOICE RECOGNITION TECHNOLOGIES. YOU CONSENT, ON BEHALF OF YOURSELF, ALL OCCUPANTS OF YOUR VEHICLE, AND ANYONE ENGAGED IN A CONVERSATION WITH US OR A SERVICE PROVIDER ABOUT YOUR VEHICLE OR YOUR KOP ACCOUNT, TO THE COLLECTION, MONITORING, STORAGE AND RECORDING OF ALL CONVERSATIONS BETWEEN THE SERVICE CENTER REPRESENTATIVES AND SUCH PERSONS AND YOU RELEASE KMA FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES AND LOSSES THAT MAY RESULT FROM ANY SUCH MONITORED AND/OR RECORDED CONVERSATIONS. CALL RECORDINGS MAY BE SHARED WITH KIA DEALERS AND OTHER SERVICE PROVIDERS. KMA MAY ALSO BE LEGALLY REQUIRED TO PROVIDE LOCATION DATA AND OTHER INFORMATION OBTAINED THROUGH UVO SERVICES HARDWARE TO LAW ENFORCEMENT AGENCIES. YOU RELEASE KMA FROM AND AGAINST ANY AND ALL CLAIMS OR LIABILITIES ARISING OUT OF THE DISCLOSURE OF INFORMATION UNDER THOSE CIRCUMSTANCES.
Why would I agree to be recorded without my specific knowledge at any time of their choosing by Kia? I don't get it.
Do like the car a lot, though.