Poiuy
Posts: 1
Joined: Wed Aug 08, 2018 11:19 pm

UVO Requires User to Agree to Being Eavesdropped?

Wed Aug 08, 2018 11:35 pm

New Kia EV owner and first post on this forum, although I've been lurking a few months.

UVO seems like a worthwhile feature, but from reading the Terms of Service, it sounds like I have to give consent for myself and all my passengers for all time to be listened to and recorded while in the car. Do I have that straight?

It's in here:

13. CONSENT TO COLLECTION, ACCESS, MONITORING AND RECORDING.

A. MONITORING AND RECORDING WITH SALES, CUSTOMER SERVICE REPRESENTATIVES AND INTERACTIVE VOICE RESPONSE. FOR QUALITY ASSURANCE AND OTHER PURPOSES, WE AND OUR SERVICE PROVIDERS MAY MONITOR AND RECORD CONVERSATIONS BETWEEN SERVICE CENTER REPRESENTATIVES AND YOUR VEHICLE’S OCCUPANTS, AS WELL AS ANY CONVERSATIONS BETWEEN SERVICE CENTER REPRESENTATIVES AND YOU OR OTHERS CONTACTING THE SERVICE CENTERS TO DISCUSS YOUR KOP ACCOUNT OUTSIDE OF THE VEHICLE. ADDITIONALLY, WE AND OUR SERVICES PROVIDERS MAY COLLECT AND STORE AUDIO FILES OF VOICES INSIDE YOUR VEHICLE WHEN YOU USE CERTAIN FEATURES OF UVO SERVICES THAT INCORPORATE VOICE RECOGNITION TECHNOLOGIES. YOU CONSENT, ON BEHALF OF YOURSELF, ALL OCCUPANTS OF YOUR VEHICLE, AND ANYONE ENGAGED IN A CONVERSATION WITH US OR A SERVICE PROVIDER ABOUT YOUR VEHICLE OR YOUR KOP ACCOUNT, TO THE COLLECTION, MONITORING, STORAGE AND RECORDING OF ALL CONVERSATIONS BETWEEN THE SERVICE CENTER REPRESENTATIVES AND SUCH PERSONS AND YOU RELEASE KMA FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES AND LOSSES THAT MAY RESULT FROM ANY SUCH MONITORED AND/OR RECORDED CONVERSATIONS. CALL RECORDINGS MAY BE SHARED WITH KIA DEALERS AND OTHER SERVICE PROVIDERS. KMA MAY ALSO BE LEGALLY REQUIRED TO PROVIDE LOCATION DATA AND OTHER INFORMATION OBTAINED THROUGH UVO SERVICES HARDWARE TO LAW ENFORCEMENT AGENCIES. YOU RELEASE KMA FROM AND AGAINST ANY AND ALL CLAIMS OR LIABILITIES ARISING OUT OF THE DISCLOSURE OF INFORMATION UNDER THOSE CIRCUMSTANCES.

B. YOUR CONSENT. YOU CONSENT, ON BEHALF OF YOU AND OCCUPANTS IN YOUR VEHICLE, TO WIRELESS COMMUNICATION BEING CONDUCTED IN YOUR VEHICLE TO ENABLE OUR SERVICE PROVIDERS TO DELIVER UVO SERVICES TO YOU AND OCCUPANTS IN YOUR VEHICLE. YOU, ON BEHALF OF YOU AND OCCUPANTS IN YOUR VEHICLE, ALSO CONSENT TO THE COLLECTION, RECORDING, ACCESS, STORING AND USE OF THE INFORMATION DESCRIBED IN THESE TERMS AND IN OUR PRIVACY POLICY, INCLUDING TO THE EXTENT THAT THAT UVO SERVICES (OR ANY OTHER DEVICE WITHIN YOUR VEHICLE) ARE CONSIDERED AN EVENT DATA RECORDER UNDER STATE AND/OR FEDERAL LAW. FURTHER, YOU HEREBY RELEASE KMA FROM AND AGAINST ANY AND ALL CLAIMS OR LIABILITIES ARISING OUT OF THE COLLECTION, RECORDING, ACCESS, STORING AND USE OF THIS INFORMATION BY US OR OUR SERVICE PROVIDERS. YOU ALSO AGREE THAT WE MAY CONTACT YOU IN YOUR VEHICLE, BY ELECTRONIC MAIL, OR BY TELEPHONE AT ANY NUMBER WE HAVE ON FILE FOR YOU, EVEN IF DOING SO MAY RESULT IN ADDITIONAL TELECOMMUNICATIONS FEES OR CHARGES TO YOU, TO DISCUSS YOUR KOP ACCOUNT OR FOR OTHER BUSINESS PURPOSES.

Highlighting added.

Why would I agree to be recorded without my specific knowledge at any time of their choosing by Kia? I don't get it.

Do like the car a lot, though.

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