Wow. Your response gave me faith there are compassionate and kind people who are also ethical. Thank you.
I researched the EV Soul initially, and drove in bliss around Southern California for years. As a first time leasee, first time EV driver, and first time Kia customer, I fell in love.
So, when the battery issues began, I believed Kia. Initially, it was an operating system upgrade, than another upgrade, then another this, and another that. And, it’s true that ignorance is bliss. It wasn’t until I again left the dealership with a degraded battery and returned within 10 minutes to be told my driving habits are perhaps an issue OR I was incorrectly charging the vehicle I began to think there was a bigger issue at hand. The idea I did not know how to charge the car was laughable and insulting at the same time. I firmly requested a demonstration on proper charging technique and the technician broke the charger plug door in the dealership parking lot in his attempts to open it. But again, I had faith in Kia when they offered me a rental that day (a gas powered Ford Fusion) while further tests would be conducted and reported to HQ involving driving long and short distances after a full charge for approximately 1 week.
Over 1 month and several phone calls later assuring us that this “EV anomaly” was being handled, and our calls started not to be returned, my husband drove to the dealership (located in another town). He looked at the odometer, and he looked at our repair paperwork at the mileage reading. He looked again to make sure what he saw was right. I will let you guess what he found. He then asked to talk to our Service rep. He learned the rep quit. And that is the abridged version of a much larger story that does not include when we finally got our diagnosis last summer and had to return the rental and be without a car.
And, I believed Kia when they confirmed our order of a 2019 Kia Soul. Due to the issues we were having at that point, it gave me peace of mind we had a back-up EV. Yes, I love the Soul that much we were considering 2.
And, I believed Kia when they called to tell me the dealership was closing in August. Did I mention we also finally got a diagnosis including battery replacement prior to this news?
And I continued to believe this would be resolved when I contacted corporate and was assigned a Case Manager (the first time).
But over a half a year later, this more informed and educated consumer is starting to believe the love I had for Kia was not built on mutual respect. I have paid close to $5000.00 out of my pocket waiting on a battery replacement and Kia will not refund me until the case is closed (which happens when the battery is replaced) .
2 weeks ago, Kia Finance from Newport Beach HQ called to tell me I needed to make a decision on whether I was going to purchase my 2015 Soul (now located at another dealership). I happened to be speaking with Kia Leasing on the other line AGAIN explaining the situation because the lease is now expired and they think I have the car (lease extension was due to battery repairs that were not diagnosed correctly at the time) and merged the conversation. Kia Leasing informed HQ that I legally could buy the vehicle even if I wanted to until the vehicle was grounded (meaning repaired and inspected).
This story again is abridged and began in Spring of 2018. Last week there was still no ETA on the battery.
Thank you again for your compassion. Any insight, personal stories, tips, or advice are welcomed by all.