Anyone else trying to figure this out...
Soul 2015 EV, had been using the Kia Access android phone app to access the cars dashboard to check battery charge level, etc. App stops working a couple weeks ago. Can't access any of the things I normally look at: dashboard, locations, etc. I finally log into the MyUvo website and it looks like I needed to (re)activate the eServices in the car for some reason. Go to the car to do just that, and the car says I can't do that cause I'm not enrolled in any "plan", presuming this means giving them my credit card, etc. Go back to the website and search all available menus for many hours and there is no way to give them credit card information. Finally see a screen stating that to "Activate UVO", which I found under "My Vehicles", I need to call 1-800-433-4KIA to "enable UVO". So I call the 800 number and it turns out that I get into a phone tree that seems convinced that I need roadside assistance. No way to get through to an operator to take my credit card number to actually get my car reconnected so I can check and control it from the phone app.
Any advice appreciated.