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by NorSoul
Wed Mar 17, 2021 10:21 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 40892

Re: Heat pump stopped working after climate software update SA427

Yes this update fixes the heat pump according to Kia. The update was released in Norway today, so I will hopefully get a call from my dealer tomorrow. Any news? Do you have the update on your car? Any pointers to version numbers that we can quote to Kia Canada? I got the update yesterday, and the h...
by NorSoul
Wed Mar 10, 2021 10:22 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 40892

Re: Heat pump stopped working after climate software update SA427

There's an update out there, at least in Norway. If anybody stateside has any info, please share. Interesting.. So the heat pump starts working again with the Norway update for 2016 models? I just got off the phone with the dealer who last checked my car (they have my vin etc). They said there is n...
by NorSoul
Sun Feb 28, 2021 3:43 pm
Forum: Technical Discussions
Topic: Soul EV Spy Questions and Answers
Replies: 78
Views: 113032

Re: Soul EV Spy Questions and Answers

Thank you for the information. It has been cold since the update so that could explain the issue. I'll ask the dealer if they did the SOH before updating. Great info! The newest BMS update is necessary for Kia to approve battery replacement, my dealer applied for a battery replacement last year but...
by NorSoul
Fri Feb 05, 2021 3:01 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 40892

Re: Heat pump stopped working after climate software update SA427

https://www.facebook.com/groups/1543242002564112/?ref=share - The group is private though I’m not sure how to check if I have a battery heater or the number of the update that messed up the heat pump. But apparently it wasn’t part of the e-brake update, but a service action regarding BMS/FATC they ...
by NorSoul
Fri Feb 05, 2021 12:33 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 40892

Re: Heat pump stopped working after climate software update SA427

Hi ZuinigeRijder, You indicated that your Soul is a 2014 model. Yes, it has a heat pump - all of the EV Souls sold since 2014 have had that option; however, the portion of SA427 that applies to the FATC (the portion that affects the climate control and heat pump system) appears to apply only to cer...
by NorSoul
Thu Feb 04, 2021 6:42 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 40892

Re: Heat pump stopped working, no apparent cause

My dealer did some test on my car Today and confirm heatpump does work but only over 15 degC. No big surprise since I did the same in my garage few weeks ago, after reading this thread. They have collected data for further analysis by KIa . I life in the Netherlands and with the temperatures around...
by NorSoul
Thu Feb 04, 2021 3:04 am
Forum: Technical Discussions
Topic: I only get 50 km, 2015 Soul estimates 130.
Replies: 26
Views: 13349

Re: I only get 50 km, 2015 Soul estimates 130.

Also worth noting - no battery calibration occurs when the outside temperature is below 10C I really don't think this is factored in enough when people give advice regarding battery calibration. Depending on the usage pattern (or lack of) it may be a really long time since a calibration was last do...
by NorSoul
Thu Feb 04, 2021 12:12 am
Forum: Technical Discussions
Topic: I only get 50 km, 2015 Soul estimates 130.
Replies: 26
Views: 13349

Re: I only get 50 km, 2015 Soul estimates 130.

Welcome to the club. I would think your SOH is under 70%. My SOH is 72% and I get 50-55km range now. I live in Norway, and I would think temperatures here are lower than NL. But given your high GOM estimates I’m not sure if it’s recalibrated after being reset by software update. My GOM shows 66km an...
by NorSoul
Fri Jan 22, 2021 11:11 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 40892

Re: Heat pump stopped working, no apparent cause

A little update. Dealer tried a fix, but it unfortunately didn’t work. I think it was a new SW update, but not 100% sure. Anyway the message they got from Kia Norway was that they were working hard on a solution, so both Kia and the dealer acknowledges the issue. But I got nothing in writing as usu...
by NorSoul
Fri Jan 22, 2021 10:51 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 40892

Re: Heat pump stopped working, no apparent cause

A little update. Dealer tried a fix, but it unfortunately didn’t work. I think it was a new SW update, but not 100% sure. Anyway the message they got from Kia Norway was that they were working hard on a solution, so both Kia and the dealer acknowledges the issue. But I got nothing in writing as usu...

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