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by 2016Electric
Sat May 08, 2021 3:58 pm
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed by Service Action 210031

2016Electric wrote:
Gordo wrote:That's awesome! Thank you for the bulletin info too. This might come in handy.


I hope it helps you and anyone else with this problem.

I'm going to revise the thread title for now to reflect that the software glitch appears to have been resolved by this service action (210031).
by 2016Electric
Sat May 08, 2021 3:56 pm
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Resolved: Heat pump stopped working after climate software update SA427, fixed by Service Action 210031

Gordo wrote:That's awesome! Thank you for the bulletin info too. This might come in handy.


I hope it helps you and anyone else with this problem.
by 2016Electric
Thu May 06, 2021 6:01 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

Kia Customer Care US still tells me (as of a few minutes ago) that no update is available. Hi Gordo, I am sorry to hear that. I just wanted to provide a quick update on this: I contacted a local dealer and they verified there is an update for the vehicle. The update was applied, and appears to have...
by 2016Electric
Tue May 04, 2021 5:43 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

Good news from Canadian front. Went to dealer Today for main battery check. They told me new BMS/FACT was required on my car. Guess it is new one since it was first time technical advisor saw that particular one. Leaving dealer at 10 deC, heatpump was roaring again. :) I will try to share update in...
by 2016Electric
Thu Apr 29, 2021 9:36 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

All I want is the update :( I don't want any trouble. Ugh Indeed - and after pushing Kia Canada for months, and for them STILL (now) to be telling the same story to me and others (that nothing is wrong with the car), I'm disgusted at their apparent dishonesty and lack of concern for their customers.
by 2016Electric
Wed Apr 28, 2021 5:47 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

I don't know if such a thing exists. They want me to have a dealer diagnose it. We both know they don't know anything.....so Thanks for the update - interesting to see that: 1) It is also happening to vehicles sold in the US 2) Kia (America) is pulling the same nonsense that Kia Canada is... Class ...
by 2016Electric
Tue Apr 27, 2021 9:46 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

notfred wrote:Ottawa gets hot in the summer, it's going to be more air conditioning than heating soon, particularly during the hours when the dealership is open. According to 2016Electric the heat pump only works with temperature set below 22C.


Does anyone have any updates on this heat pump problem?
by 2016Electric
Thu Mar 18, 2021 12:59 pm
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

Thank you for that. Mine is going on to the dealer on Monday so that they can see the behavior. Unfortunately it is warming up here so I'm not sure how many more days we will have for then to get to the bottom of this before October. Agree on the software version being European only, but at least i...
by 2016Electric
Tue Mar 16, 2021 12:18 pm
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

Yes this update fixes the heat pump according to Kia. The update was released in Norway today, so I will hopefully get a call from my dealer tomorrow. Any news? Do you have the update on your car? Any pointers to version numbers that we can quote to Kia Canada? I can confirm that kia Canada was tot...
by 2016Electric
Wed Mar 10, 2021 11:19 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 41318

Re: Heat pump stopped working after climate software update SA427

Mine was updated a couple of weeks ago to the bad version. I opened a case on the Kia Canada website yesterday and I'm waiting for the initial reply from them - website says it could be up to 48 hours. Oh notfred... Whyyyyy? Lol Out of curiosity, what did your dealer say about this? I've placed my ...

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