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by 2016Electric
Sun Nov 22, 2020 7:52 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 35159

Re: Heat pump stopped working, no apparent cause

As promised, the results. The second dealer (mechanic) and I did an initial walkaround and demonstration of the non operation of the heat pump. At 14c ambient and a heat setting of 22c in the vehicle, all heat was produced by the PTC, which both the mechanic and I observed. He acknowledged this seem...
by 2016Electric
Tue Nov 17, 2020 5:09 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 35159

Re: Heat pump stopped working, no apparent cause

Hi Jeju, Yes this is my thought (and hope) as well, as that should be an easy fix. I did notice that on the paperwork I received from the service department in September, they indicated both the bms and fatc updates were applied (mind you, what is noted versus what was done may be two separate thing...
by 2016Electric
Mon Nov 16, 2020 5:25 pm
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 35159

Re: Heat pump stopped working, no apparent cause

Here is the screenshot of the revised timed charge options: (weird for a 2016) https://imgur.com/gallery/r6U4fVC That is not the screen where you can change the timer settings. The settings option looks like this on my car (a 2015). https://abload.de/img/photo_2020-03-09_14-3jqj0t.jpg Ugh, I stand ...
by 2016Electric
Mon Nov 16, 2020 7:49 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 35159

Re: Heat pump stopped working, no apparent cause

- Yes. Kia has behaved really badly. I think you need to do some homework before paying for a lawyer. The test Kia did is one devised by a lawyer not by a technician. It seems Kia has already consulted their lawyers, and has chosen their strategy in advance. They will claim that your car is working...
by 2016Electric
Mon Nov 16, 2020 7:34 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 35159

Re: Heat pump stopped working, no apparent cause

Hi Notfred, Yes, the VIN shows correct via the APP. I had considered that as well so I checked. I am really thinking software problem at this point. Yes, agree the next step is to write a letter to Kia, but I think in a last effort prior to that I will try another Kia shop that is EV certified to ch...
by 2016Electric
Sun Nov 15, 2020 8:52 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 35159

Re: Heat pump stopped working, no apparent cause

Well, I have an unfortunate update to post. After having Kia Canada involved extensively in this situation, last week they agreed to run another "test" at the dealership and allowed me to be present for the "test". Here’s what happened. I arrived at the dealership thinking we are...
by 2016Electric
Sat Nov 07, 2020 5:44 pm
Forum: General / Main Kia Soul EV Owners Forum
Topic: 2015-16 MY Recall
Replies: 15
Views: 10294

Re: 2015-16 MY Recall

Haha, well not magic ;) But yes that's correct, the FATC is supposed to control the heat pump and PTC automatically (and when it hasn't been buggered up by incompetent service, that's what should happen). At moderate temperatures the vehicle will heat with only the heat pump, using the least energy....
by 2016Electric
Mon Nov 02, 2020 8:12 am
Forum: General / Main Kia Soul EV Owners Forum
Topic: 2015-16 MY Recall
Replies: 15
Views: 10294

Re: 2015-16 MY Recall

Great thanks.. Yeah, that's the way it is supposed to work.
by 2016Electric
Mon Nov 02, 2020 4:52 am
Forum: Technical Discussions
Topic: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031
Replies: 127
Views: 35159

Re: Heat pump stopped working, no apparent cause

Hi,

Any chance you had the sa427 software update applied?

Is your heat pump working?
by 2016Electric
Mon Nov 02, 2020 4:50 am
Forum: General / Main Kia Soul EV Owners Forum
Topic: 2015-16 MY Recall
Replies: 15
Views: 10294

Re: 2015-16 MY Recall

Hi all, I also had this update done. In addition to the parking brake, it seems to allow you to chademo charge up to at least 94% without the stop at 84. I have a feeling that during this update, something was done incorrectly (to my vehicle), or perhaps the software itself has a bug. My heat pump s...

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