notfred
Posts: 547
Joined: Thu May 07, 2015 2:28 pm

Re: Heat pump stopped working after climate software update SA427

Thu Mar 25, 2021 5:32 am

The dealer found an issue in the DCDC converter so they are going to replace that. They couldn't explain to me how that would cause an issue with the heat pump, but Kia wants to replace that first before digging in deeper. So the good news is I'm getting a $6000 5 year old part replaced under warranty, the bad news is that it is on back order and will be 4-6 weeks - by that time I don't expect to be needing the heat pump. I guess I'll be back at the dealership in October, unless Kia Canada rolls out the FATC update that the Norwegians have before then.

IanL
Posts: 213
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: Heat pump stopped working after climate software update SA427

Thu Mar 25, 2021 5:51 am

As "early adopters" I suppose we have to tolerant of the manufacturers need to gather data on reliability issues. I expect they want your DC-DC Converter back in the lab to find out what that issue is, and eliminate it as a potential confusion factor when eventually addressing the heat pump.

However, I don't see why there's any need to delay till October to return to that issue, provided the ambient temperature is lower than the maximum you can set on the climate control.

notfred
Posts: 547
Joined: Thu May 07, 2015 2:28 pm

Re: Heat pump stopped working after climate software update SA427

Thu Mar 25, 2021 6:02 am

Ottawa gets hot in the summer, it's going to be more air conditioning than heating soon, particularly during the hours when the dealership is open. According to 2016Electric the heat pump only works with temperature set below 22C.

2016Electric
Posts: 181
Joined: Thu Sep 17, 2015 4:05 am
Location: Toronto, Ontario

Re: Heat pump stopped working after climate software update SA427

Tue Apr 27, 2021 9:46 am

notfred wrote:Ottawa gets hot in the summer, it's going to be more air conditioning than heating soon, particularly during the hours when the dealership is open. According to 2016Electric the heat pump only works with temperature set below 22C.


Does anyone have any updates on this heat pump problem?

Gordo
Posts: 30
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Heat pump stopped working after climate software update SA427

Tue Apr 27, 2021 1:07 pm

I'm trying to communicate with Kia but they're being obnoxious. I'm wondering if I can file a complaint with the EPA for so massively altering winter consumption. I don't want to cause problems, I just want the update :(

IanL
Posts: 213
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: Heat pump stopped working after climate software update SA427

Tue Apr 27, 2021 2:40 pm

Great idea, Perhaps you should tell KIA that that is your intent unless they come through with the same fix they have rolled out in Norway.

Gordo
Posts: 30
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Heat pump stopped working after climate software update SA427

Tue Apr 27, 2021 7:26 pm

I don't know if such a thing exists. They want me to have a dealer diagnose it. We both know they don't know anything.....so

2016Electric
Posts: 181
Joined: Thu Sep 17, 2015 4:05 am
Location: Toronto, Ontario

Re: Heat pump stopped working after climate software update SA427

Wed Apr 28, 2021 5:47 am

Gordo wrote:I don't know if such a thing exists. They want me to have a dealer diagnose it. We both know they don't know anything.....so


Thanks for the update - interesting to see that:

1) It is also happening to vehicles sold in the US

2) Kia (America) is pulling the same nonsense that Kia Canada is...


Class action, anyone?

Gordo
Posts: 30
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Heat pump stopped working after climate software update SA427

Thu Apr 29, 2021 9:21 am

All I want is the update :( I don't want any trouble. Ugh

2016Electric
Posts: 181
Joined: Thu Sep 17, 2015 4:05 am
Location: Toronto, Ontario

Re: Heat pump stopped working after climate software update SA427

Thu Apr 29, 2021 9:36 am

Gordo wrote:All I want is the update :( I don't want any trouble. Ugh


Indeed - and after pushing Kia Canada for months, and for them STILL (now) to be telling the same story to me and others (that nothing is wrong with the car), I'm disgusted at their apparent dishonesty and lack of concern for their customers.

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