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Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Tue May 11, 2021 5:58 pm
by notfred
Just to confirm, I had the update done on Monday and it was cool enough to verify today - the heat pump is fixed! :D

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Tue May 11, 2021 7:13 pm
by Gordo
Nice! If Kia of U.S. doesn't get this I might have to make a trip up to BC once the border opens :lol:. ABRP says I only need one stop.

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Thu May 13, 2021 9:26 am
by Gordo
Service action 473 (SA473) is now on the NHTSA website, dated April 29 (Kia was still telling me there was no update a few days ago...). I will try and get an appointment for next week!

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Thu May 13, 2021 12:13 pm
by notfred
Here's a link to the actual document https://static.nhtsa.gov/odi/tsbs/2021/ ... 0-0001.pdf
It doesn't say what has actually changed, just gives new software version numbers. It's mainly the instructions to the techs on which buttons to press on the KDS to do the update.

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Thu May 13, 2021 12:17 pm
by Gordo
Thanks, I should have linked it. Yeah, it's not very descriptive.

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Mon Jun 07, 2021 2:57 pm
by Gordo
Does anybody have any documentation about this issue? SA473 for Kia of America is out there, but there is no documentation that it is to fix this issue. The dealer didn't understand what I asked for at all

edit: in desperation, I paid the $19.00 to access the Kiatechinfo website for 72 hours, but there's nothing in there.

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Mon Jun 07, 2021 10:53 pm
by IanL
KIA are probably being coy about documenting their foul-ups, and will not come clean in writing. Has the dealer refused to perform the Service Action?

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Mon Jun 07, 2021 11:20 pm
by Gordo
IanL wrote:KIA are probably being coy about documenting their foul-ups, and will not come clean in writing. Has the dealer refused to perform the Service Action?

They only do what Kia tells them to. I'm not kidding, they just fill out a form and wait for some Kia suit to reply on what to do. From the invoice I got back the service writer didn't understand what I was saying or didn't write it correctly.

I can go back tomorrow and say the fix didn't work but I really don't have that big "talk to your manager" energy, and I'm not sure it even works anyway.

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Tue Jun 08, 2021 2:25 am
by notfred
None of the software updates are documented as to what they actually do, apart from the parking brake one. They all just say "logic improvement".

Are they not applying it to your car? Or have they applied it and you still have the issue?

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Posted: Tue Jun 08, 2021 11:53 am
by Gordo
notfred wrote:None of the software updates are documented as to what they actually do, apart from the parking brake one. They all just say "logic improvement".

Are they not applying it to your car? Or have they applied it and you still have the issue?

They have not applied it and I'm trying to convince them to!