notfred
Posts: 528
Joined: Thu May 07, 2015 2:28 pm

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Tue Jun 08, 2021 12:14 pm

That's odd. Every time my car goes in to my dealer, they run a query on the computer based on the VIN. It prints out any outstanding service actions and they add them on to the list of things to do automatically.

Maybe try contacting Kia's corporate headquarters and tell them that the dealer is refusing to apply a service action to your vehicle. I think Kia corporate wants everything kept up to date.

Gordo
Posts: 22
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Tue Jun 08, 2021 12:17 pm

I'm trying that again before going back to the dealer but they are slow to respond and generally dismissive.

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