hyperactiveme
Posts: 10
Joined: Mon Apr 19, 2021 12:28 pm

Trying to implement EV battery claim (updated w/ soulEV info)

Mon Apr 19, 2021 12:37 pm

I've contacted Kia Canada regarding low estimated and actual range. Fully charged I get 76km estimated and about 80 actual. I have to go 5 dealerships away to find EV certified dealer. Kia said they would cover the tow there but I'm responsible to get it back. Hopefully it works out and I'll be coming back with a new battery/extended range otherwise it'll be an interesting ride home. It's a 2016 with 87k km that drives great otherwise.

I'll update when I know more. Wish me luck

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Last edited by hyperactiveme on Thu May 06, 2021 9:51 am, edited 2 times in total.

EVDee
Posts: 62
Joined: Sun May 12, 2019 6:53 pm

Re: Trying to implement EV battery claim

Mon Apr 19, 2021 6:44 pm

Doubtful they'll have a battery ready for you, mine took over a month to arrive once they approved my replacement - and it took awhile and several visits to get them to do that.. Hopefully your experience proves to be less painful than mine or others.

hyperactiveme
Posts: 10
Joined: Mon Apr 19, 2021 12:28 pm

Re: Trying to implement EV battery claim

Mon Apr 19, 2021 8:00 pm

If it's approved then I'll happily be inconvenienced for a bit. Any advice?

notfred
Posts: 528
Joined: Thu May 07, 2015 2:28 pm

Re: Trying to implement EV battery claim

Tue Apr 20, 2021 10:03 am

Ask them to do a battery State of Health report before doing any BMS update that may be required.

The correct procedure is to take the State of Health report first, but many dealers skip this when they see it needs a BMS update. When the BMS update is done it clears out the saved values that the BMS has learnt for the battery. If they do the BMS update first and then do a State of Health report after then it will show 100% and the estimated range will be the default 150kms.

If they do that, they will return the car to you saying the BMS update fixed it. You have to drive it around without running out of charge (because the range estimation is wildly wrong) and charge it up several times until the BMS relearns the actual battery state and then take it back in. That's a problem for anyone, but if you are having to ship the car to and from the dealer then that's really bad for you!

hyperactiveme
Posts: 10
Joined: Mon Apr 19, 2021 12:28 pm

Re: Trying to implement EV battery claim

Wed Apr 21, 2021 5:59 am

Perfect I'll do that, hopefully the dealer will comply

ksoul2084
Posts: 149
Joined: Thu May 16, 2019 10:48 am

Re: Trying to implement EV battery claim

Wed Apr 21, 2021 6:05 am

That is critical advice (test the battery BEFORE updating the firmware).

I went through the same process last summer with my Soul, though it started out with a road-side assistance call for a front seal leak, once they had the car transported from Alberta to the closest dealership in Vernon, BC I spoke to service manager about the battery warranty claim as well. It all turned out fine, though the dealership was new to EVs and that caused delays so it was 3 months before I picked the car up and drove it back home. Fortunately, with the Covid situation I didn't really need the car while it was away.

hyperactiveme
Posts: 10
Joined: Mon Apr 19, 2021 12:28 pm

Re: Trying to implement EV battery claim

Wed Apr 28, 2021 11:54 am

So I'll get the soul back tomorrow with a reported state of health at 79% . I'll see the paperwork then I guess and the lack of estimated range (76km per 100% charge) is due to the minimal km traveled per trip. This could be an issue as my wife works less than 3 km away.

Anything specific in the paperwork I should look for before leaving? Hopefully I'll make it home as the estimated range is equal to the distance from the dealership to my house

My BT ODB just came in so maybe I can check soulspy while in there?

notfred
Posts: 528
Joined: Thu May 07, 2015 2:28 pm

Re: Trying to implement EV battery claim

Wed Apr 28, 2021 2:10 pm

Lots of short trips really hits the range. I think that a lot of it is the climate control having to get the cabin to the right temperature and then you are stopping driving. The climate control is actually very efficient at maintaining the temperature on a longer trip.
I think that you should be fine on your trip home, as long as you aren't silly with speeding and accelerating. :)

EVDee
Posts: 62
Joined: Sun May 12, 2019 6:53 pm

Re: Trying to implement EV battery claim

Wed Apr 28, 2021 5:22 pm

I'm doubtful of that SoH reading unless the dealership did a battery calibration, which I've never heard of a single story of..

Basically you need to charge to full, discharge to ~10% and then fully charge to perform a battery calibration (when it's above 10C). If your habits don't fit within the scope of this battery calibration "procedure", your reading may be from a long time ago. I would highly suggest looking into this more as your range is worse than mine when I had mine replaced under warranty.

It's really a shame Kia corporate doesn't have this as an established procedure in the battery warranty process.

IanL
Posts: 186
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: Trying to implement EV battery claim

Thu Apr 29, 2021 3:14 am

hyperactiveme wrote:....76km per 100% charge,,,,
Anything specific in the paperwork I should look for before leaving? Hopefully I'll make it home as the estimated range is equal to the distance from the dealership to my house

My BT ODB just came in so maybe I can check soulspy while in there?


I hope you made it.
I doubt your SOH is better than 50%. Let's see what Sou;EV Spy says.

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