Got my Soul back yesterday. It took a while to get the replacement battery pack in, but once received the dealer swapped it out the same day.
It is a re-manufactured battery pack and is performing as expected--no sharp drop in range while driving on the freeway, GOM more accurate, and all car settings (radio, Bluetooth, etc) were saved. I did have to replace the remote battery. They probably left the remote in the car for a month.
I learned a little about hypermiling with the hybrid Niro. When I returned it, it was showing 60 MPG @93% ECO, 7% normal, 0% power driving. Would have hated to follow behind me, but it was a good learning experience and should translate well to the Soul EV.
Wow, it's been a while. The Soul EV is still running well. My older daughter finally got her license and is driving it to college. We took it in to have the AC recharged but other than that, it has been very reliable and has not needed any service. It is a great car.
For our younger daughter, we decided to get another used EV. Wanting a little variety, we bought a 2016 Volkswagen eGolf (SEL) in July. It is more fun to drive than the Soul and has some nice features but has its downsides, too.
I noticed the HV battery does not have much range, especially if driven on the freeway or at higher speeds. This happened to the Soul and my electric motorcycle (2014 Zero S) and both those were replaced under warranty. I think I have a good idea of battery capacity and life. Volkswagen charged me $200 to diagnose the HV battery and tell me it is within normal operating range (SOH 89%).
There is no real equivalent to SoulSpy except for OBDEleven, which I did get and is telling me 79% of VW's nominal capacity. VW uses 70% of nominal capacity, which is 90% of total battery capacity, so it's more like 63% of battery capacity. I am at 70% of total battery capacity, but now have to figure if I need to derate this to match VW's 89% number. All this to say, VW is not a good company. I really thought with DieselGate they would be more supportive of customers.
Kia is an excellent company and doesn't try to scam its customers.