notfred
Posts: 541
Joined: Thu May 07, 2015 2:28 pm

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Tue May 11, 2021 5:58 pm

Just to confirm, I had the update done on Monday and it was cool enough to verify today - the heat pump is fixed! :D

Gordo
Posts: 24
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Tue May 11, 2021 7:13 pm

Nice! If Kia of U.S. doesn't get this I might have to make a trip up to BC once the border opens :lol:. ABRP says I only need one stop.

Gordo
Posts: 24
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Thu May 13, 2021 9:26 am

Service action 473 (SA473) is now on the NHTSA website, dated April 29 (Kia was still telling me there was no update a few days ago...). I will try and get an appointment for next week!

notfred
Posts: 541
Joined: Thu May 07, 2015 2:28 pm

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Thu May 13, 2021 12:13 pm

Here's a link to the actual document https://static.nhtsa.gov/odi/tsbs/2021/ ... 0-0001.pdf
It doesn't say what has actually changed, just gives new software version numbers. It's mainly the instructions to the techs on which buttons to press on the KDS to do the update.

Gordo
Posts: 24
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Thu May 13, 2021 12:17 pm

Thanks, I should have linked it. Yeah, it's not very descriptive.

Gordo
Posts: 24
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Mon Jun 07, 2021 2:57 pm

Does anybody have any documentation about this issue? SA473 for Kia of America is out there, but there is no documentation that it is to fix this issue. The dealer didn't understand what I asked for at all

edit: in desperation, I paid the $19.00 to access the Kiatechinfo website for 72 hours, but there's nothing in there.

IanL
Posts: 201
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Mon Jun 07, 2021 10:53 pm

KIA are probably being coy about documenting their foul-ups, and will not come clean in writing. Has the dealer refused to perform the Service Action?

Gordo
Posts: 24
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Mon Jun 07, 2021 11:20 pm

IanL wrote:KIA are probably being coy about documenting their foul-ups, and will not come clean in writing. Has the dealer refused to perform the Service Action?

They only do what Kia tells them to. I'm not kidding, they just fill out a form and wait for some Kia suit to reply on what to do. From the invoice I got back the service writer didn't understand what I was saying or didn't write it correctly.

I can go back tomorrow and say the fix didn't work but I really don't have that big "talk to your manager" energy, and I'm not sure it even works anyway.

notfred
Posts: 541
Joined: Thu May 07, 2015 2:28 pm

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Tue Jun 08, 2021 2:25 am

None of the software updates are documented as to what they actually do, apart from the parking brake one. They all just say "logic improvement".

Are they not applying it to your car? Or have they applied it and you still have the issue?

Gordo
Posts: 24
Joined: Wed Nov 11, 2020 11:54 pm
Location: Seattle, WA

Re: Resolved: Heat pump stopped working after climate software update SA427, fixed via Kia Service Action 210031

Tue Jun 08, 2021 11:53 am

notfred wrote:None of the software updates are documented as to what they actually do, apart from the parking brake one. They all just say "logic improvement".

Are they not applying it to your car? Or have they applied it and you still have the issue?

They have not applied it and I'm trying to convince them to!

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