mysoulisfading
Posts: 1
Joined: Mon Dec 14, 2020 9:16 am

Does export void warranty?

Mon Dec 14, 2020 9:31 am

Hello! I have a 2016 Soul in the Cayman Islands. Battery degradation has taken me from 60+ miles at full charge down to the car not wanting to be above 77% charge (ie if charged to 100 will drop back down), which gives me approx. 38 miles.

Grand Cayman is small so it's still fine for getting around the more populated areas day to day, but mileage only goes one way...

I've been toying with shipping back to the US, its birthplace, to see about a warranty replacement. But I was wondering if its life outside the US has voided its warranty. Anyone encountered similar?

IanL
Posts: 211
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: Does export void warranty?

Mon Dec 14, 2020 1:00 pm

They might use it as an excuse, but only if they get to know the history. Why disclose it?

JejuSoul
Posts: 1657
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: Does export void warranty?

Mon Dec 14, 2020 7:39 pm

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There is an anecdote about someone from Jordan doing exactly this. They shipped the car back to the United States to get the battery warranty.

Import of used Soul EVs to Jordan
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

BruceWillis
Posts: 2
Joined: Sat Nov 28, 2020 8:17 am

Re: Does export void warranty?

Wed Mar 03, 2021 6:38 am

I seem to be in the exact same boat as you (except my mileage is only about 30 miles now which is manageable in Cayman). Have you had any luck in finding out about whether the warranty is void or if there is a reason for the degradation?

I think I've been trying to send you a private message, but not sure if they've been going through.

yatul
Posts: 1
Joined: Sun Aug 22, 2021 12:10 am

Re: Does export void warranty?

Sun Aug 22, 2021 12:13 am

So what is the answer? Cause I also have 2016 Soul EV in Russia imported from US and it's also very interesting to me whether I will be able to get a battery replacement if I'll send the car to US dealer somehow.

IanL
Posts: 211
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: Does export void warranty?

Mon Aug 23, 2021 12:42 am

Logic suggest that if it arrives at the dealer with US plates and no-one discloses it has been in Russia, it will be ok. If not, maybe you can prevail on the dealer not to disclose that it is registered abroad - I doubt the company would ask, as they identify the car by the VIN.

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