SeattleLou wrote: ↑Tue Mar 29, 2022 9:13 am
I started this process back towards the end of October. I was down to about 40 miles of range. Anyway, there was no news for months. At some point, maybe January the dealer still had no news but the Kia customer care contact said it was scheduled for production. Early February she reported it was waiting for a port date. 10 days ago she called on the phone and said it was in Los Angeles. Wed. Last week the dealer called and said it arrived and they are doing the install this week.
My dealer gave me regular updates the it was still listed as backordered but at all times the Kia customer care person was the better info source. First to report scheduled for production. Etc. The day she told me it was in the port the dealer reported still backordered
Thank you! Very good to hear, and was told last week by Kia customer care, "I have been inquiring almost daily at this time; at least 3x in the past 2 days for further information and will continue to do so. Yes, I have seen at least 1 other that was delivered, however, it did take some time as well."
This is the FIRST info I've received besides the weekly "backordered, no schedule" since November. So apparently they don't all get the same information. That's a little frustrating.
This was 11/22: Dear Customer,
The battery ETA is still showing no date. Will update again once available.
This was 12/21: Dear Customer,
The battery is still showing in production. . Will update again once available.
At which point I said to myself - in production sounds like progress!!
On 2/8/22: Dear Customer,
The battery order is pending port date and location. Should be part of the next shipment received.
On 3/9 she called to say it had landed in LA.
Delivery to the Dealer on the East Coast was 3/24