Battery Recall for cars with E400 high-voltage battery.

[iblem]

I’ve also received a recall notice for my 2016 Soul EV+.

I received a battery replacement in 2020 with the part number 37510-E4250R.

I have communication out to the dealership to inquire if that battery pack is subject to the recall.

Has anyone else had this experience and have information they’d be willing to share? This is my only vehicle and it’s put me in a tight spot… any help is greatly appreciated!

[CanadianLurker]

Got the preliminary recall letter for our 2018 this week. Waiting anxiously for the software update to be ready.

[andrew1joe]

Canada - Kia Soul EV 2018. I got the letter as well. I also went through battery recall with my Chevy Bolt. I'm really hoping that this doesn't go through the similar rounds of software fixes before the battery finally getting replaced.

[mariano3113]

My insurance company sent me a notice about the open recall for my Soul EV.

Recall Notice states Remedy Not Yet Available

But the PDF of NHTSA #23V218
Just states dealer notification on BMS Software update May 26, 2023.


Has anyone received a BMS update or newer information regarding the recall notice?



Only issue I have had is battery bar started blinking at 50% and then at 30% vehicle went into turtle mode and then shut-off 45 seconds later.

Turned back-on and battery was now 0% when 23 miles were remaining before forementioned behavior.
Video: https://youtu.be/Fw3Kf3L6xnk?si=PIZLebuKJdjgFT5X


(Was January 6th 2023 before recall announcement.)*

Dealer just charged battery and reflashed existing BMS at the time.

Yesterday battery got down to 17% and then dropped from 17% to 0% in about 100 feet. (Battery bars flashing again.) (I charged via street lamp outlet for 3 hours and then level 2 back at the house.)

[JeroenE]

Only issue I have had is battery bar started blinking at 50% and then at 30% vehicle went into turtle mode and then shut-off 45 seconds later.

Those are two separate issues. I'm pretty sure I've had a blinking display in my dashboard too, but that was when the car was only a few (maybe even one?) years old. There were lots of other with the same issue, see here. I didn't post it here and can't find anything quickly about this on other forums where I might have posted about it.

Dealer just charged battery and reflashed existing BMS at the time.

When they reflash the BMS it's gets reset and thinks it has a brand new battery. It will need some time to relearn the actual state of the battery. They should have checked the SOH (State of Health) BEFORE reflashing the BMS. Now you need to drive it empty and recharge a few times before the BMS knows the actual SOH again. I think the consensus is you need at least 5 recharges.

Besides being annoying it might also push you over the guarantee limits when you are near those.

Edit: PS548 is the explanation how to check the SOH before any update.

[JejuSoul]

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Hi Mariano, I remember chatting to you on this forum 5 years ago.

2015 Soul EV: My Battery Replacement Story

At that time you got a replacement battery - 37510 - E4200R
This is a re-manafactured pack using the newer E400 cells. Hence why you got the recall notice.
I had assumed all those re-manafactured packs were reusing old E375 cells.
I wonder where they got second-hand new cells from.

This replacement battery you now have is the very first instance I have seen or heard of an E400 failing
From your video your car has over 99,000 miles.
Be careful not to go over the warranty limit in the next few days.

Puzzling though is the temperature reading in the video. How can it be 53F in Arizona. Surely it is 53C
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I have heard nothing more about the BMS software upgrade since my original letter.
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[witheflo]

Hi all,

Couple of questions.

If a car is eligible for the recall and it's a 2017 does that mean it had the battery replaced?

Has anyone else gotten a replacement pack because of this recall? Was it easy or difficult? Is it rare for this to result in a replacement?

Thanks in advance,

[CanadianLurker]

Has anybody heard any news on how this recall is progressing? Local Dealer has no clue.

I understand these things sometimes progress fairly slowly, but we’re now into 5 months since the first notices were sent out!

[kimdavi]

Today I picked up my Kia Soul Ev from the dealer. Took over one week to complete the Battery Recall Service. This was because they had to order the battery harness, which took 5 days, while the work took less than 2 days. The team informed me that they replaced the Battery Management System (BMS) and harnesses.

According to the invoice, they performed the following tasks:
'Performed SC267 HV Battery PACK & BMS S/W - no fault codes are present.'

My understanding is that the BMS software was updated with new logic to enhance safety. Now, if a battery cell voltage fault occurs, the new BMS software will trigger the following actions:
1) Illuminate the EV warning light.
2) Limit the charge to 80%.
3) Reduce power to 'limp home' mode.

Kia will replace the EV battery if this trigger event occurs.

Following day, I noticed a positive change in the GOM (Guess-O-Meter) reading. With the battery at 100%, the range displays 119 miles, whereas prior to the BMS swap, my GOM displayed 90 miles at 100% charge.
--------------------------------------------------------------------------------------------------------------------------------------------------------
I own a 2015 Kia Soul EV base currently with 116,800 miles.
EV Battery pack was replaced Oct 2019 under Kia Warranty at 58,900 miles. Battery SOH at the time was 55%.
Battery SOH after nearly 4 years before BMS update was 88.4%
Battery SOH after BMS update now indicates 111.5%

Personal SOH readings were taken using Soul Spy

[JejuSoul]

... they replaced the Battery Management System (BMS) and harnesses.

Thanks for reporting this. Yours is the first we've heard about.
For the older cars with a replacement battery this is more than just a software upgrade.
We get a new BMS and a new wiring harness.



The image above is from a PDF :- SAFETY RECALL CAMPAIGN : SC267

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After a BMS upgrade the internal values for degradation are all reset. The values for the GOM and SOH will be relearnt over the next few charging cycles.
The BMS software has been updated. It is unlikely that SoulSpy will be accurate in future, because this was built to mimic the original software version. It would be useful to see an actual Kia reading of SOH together with whatever SoulSpy states.