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I’m not sure how to get them to make their offer even after they receive our documents and say they’re working on it. Either they’re too busy or they’re instructed to hold off.

They told me to save my gas receipts for reimbursement. Do the customer care reps know their own policies?

Do you want the name of a lawyer who is handling these cases? I am starting the legal process, finally acknowledging that I’m not getting my car back.

The escalation people don’t call. I called them back and there was lots of apologies and “oh my we are required to call back within x days and you should have gotten a call” when you call them. There’s no incentive for them to follow up with you.

For those of us with the battery warranty, is the Lemon Law applicable? I think it may be time to consult a lawyer.

I was recently told that my Soul’s “repair hold” is pending an update and a new battery, and they’re waiting for the update to be deployed. I asked if the battery is there, they said no. I asked if the battery has been ordered, they said no.

Has anyone besides JejuSoul gotten the updated software? My dealership doesn’t seem to know anything about it. I dont like paying for gas in my rental.

I’d like to know how many battery fires have occurred so far on the high voltage batteries that are out there, and how many of the recall-addressed vehicles have gone into limp mode.

Software revision sounds least expensive, but they need to ensure safety too.

I Yes and no. Upside is no limp mode, downside is the risk of fire.

It sounds like maybe revising the software or using new new packs could be the next steps. Thanks for explaining your thoughts on this JejuSoul.

My EV Soul is now on “repair hold” and they’ll provide a rental while Kia decides what to do. There’s an error code causing the EV light and limp mode again. I’m assuming the BMS is throwing the error regarding the 2 month old replaced battery. Has anyone here had the recall software cause...

I am really disappointed that my remanufactured battery tripped the monitoring system. I love my car aside from the battery issue. It’s now at the dealership for the diagnostics, and I don’t get a rental until they identify the problem.

Ok it looks like my replacement battery was also 37510 E4202R. UPDATE since the new/remanufactured pack was installed, 2 months without problems and it’s now back in EV light/limp mode. I’m dropping it off to the dealer tomorrow.

New pack. They said it was a warranty replacement for the 2nd battery, which I thought was weird because it was under recall. It has a little more total miles than the first and second ones.

I had the update and then the battery replaced shortly afterward.

I got the ev warning/limp home mode today about a month since my recall repair. I have an appointment for service tomorrow. I really hope the car shows the dealer the warning, after all the drama today. Honestly if it wasn’t for the fire danger, I would be happy to keep this battery. It was a...