EricNH
Posts: 6
Joined: Sun Nov 08, 2020 7:43 am
Location: New Hampshire, USA

No Proof of Maintenance

Thu Nov 12, 2020 1:32 pm

Now I'm looking at a 2017 Soul EV base off a 3 year lease. Cold weather car. Very good condition 15,000 miles. Battery showing 94 miles of range. Car Fax doesn't list any maintenance. Does list registration, inspections, etc. If previous owner did the tire rotations and checked fluids themselves, there is no proof.

Should that give me a reason to hesitate? Hate to have the battery warranty voided four years down the road if battery reaches %69.

IanL
Posts: 173
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: No Proof of Maintenance

Thu Nov 12, 2020 2:55 pm

In the UK, KIA like to have the maintenance done by their dealers, which I believe results in data entry into their central database. But by law, they have to accept evidence from independent repairers. However, I believe some of the maintenance requires the use of KIA test equipment, or maybe some specialised test equipment that can emulate it. Not sure about other countries. Perhaps you could enquire of KIA whether they regard the car as having been correctly maintained, and therefore that the warranty is valid?

vtec26
Posts: 11
Joined: Sat Apr 28, 2018 8:35 am

Re: No Proof of Maintenance

Sun Mar 14, 2021 5:25 pm

What maintenance would you have expected?

I have a car at the end of the 3 yr lease and I've not once done maintenance. No oil to change, no transmission to check, no engine air filter to change, even brakes are not used much with regen. You mentioned checking fluids, the only fluids needing to be checked are brake, windshield wiper fluid, and power steering. All are super simple for DIY and even if neglected won't cause major problems. The only thing I've done is change tires and add windshield washer fluid, neither of which would so up as maintenance.

IanL
Posts: 173
Joined: Tue Feb 18, 2020 12:57 pm
Location: Jersey, English Channel Islands

Re: No Proof of Maintenance

Mon Mar 15, 2021 12:30 am

In the UK, the maintenance is scheduled annually. It is all pretty simple, as you said, but I think most owners go along with taking it to the dealer, and regard it as insurance (or protection) to maintain their warranty. It isn't cheap for what it is, but KIA have to keep the dealers happy - they don't make much on new car sales, so they look for maintenance for their revenues.

UK lease agreements usually insist on the manufacturers' maintenance schedules being performed, at pain of steep charges at the lease end, so that makes used leased vehicles a good buy.

ksoul2084
Posts: 149
Joined: Thu May 16, 2019 10:48 am

Re: No Proof of Maintenance

Mon Mar 15, 2021 5:59 am

vtec26 wrote:What maintenance would you have expected?

I have a car at the end of the 3 yr lease and I've not once done maintenance. No oil to change, no transmission to check, no engine air filter to change, even brakes are not used much with regen. You mentioned checking fluids, the only fluids needing to be checked are brake, windshield wiper fluid, and power steering. All are super simple for DIY and even if neglected won't cause major problems. The only thing I've done is change tires and add windshield washer fluid, neither of which would so up as maintenance.


There is also gear oil in the gear box where the axle meets the motor. It's supposed to be good for 160K I think, so not a usual maintenance item.

Wizfinger
Posts: 28
Joined: Wed Feb 03, 2021 4:50 am

Re: No Proof of Maintenance

Sun Mar 21, 2021 3:00 am

Here in the Netherlands, KIA did make a point about having full maintenance history when I claimed warranty on my battery. My car was imported from Germany, so Kia Netherlands did not have any maintenance records.

It took them a while and they needed to contact Kia in Germany several times before the warranty claim was approved.

I asked them if they had to do this every time I want to claim something. They told me that no, for simple / cheap repairs they would agree quicker, but since a battery pack costs about $13,000 they had to rigorously check for maintenance history.

If there had been no history to be found, they would not have given me a new battery.

I don’t know if this is the same for Kia in the USA, but I would be careful if I were you.

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