RubberToe
Posts: 24
Joined: Fri Aug 31, 2018 7:38 am

Kia Access app and UVO Link

Fri Dec 13, 2019 8:47 am

Anyone else trying to figure this out...

Soul 2015 EV, had been using the Kia Access android phone app to access the cars dashboard to check battery charge level, etc. App stops working a couple weeks ago. Can't access any of the things I normally look at: dashboard, locations, etc. I finally log into the MyUvo website and it looks like I needed to (re)activate the eServices in the car for some reason. Go to the car to do just that, and the car says I can't do that cause I'm not enrolled in any "plan", presuming this means giving them my credit card, etc. Go back to the website and search all available menus for many hours and there is no way to give them credit card information. Finally see a screen stating that to "Activate UVO", which I found under "My Vehicles", I need to call 1-800-433-4KIA to "enable UVO". So I call the 800 number and it turns out that I get into a phone tree that seems convinced that I need roadside assistance. No way to get through to an operator to take my credit card number to actually get my car reconnected so I can check and control it from the phone app.


Any advice appreciated.

RT

edzee3
Posts: 89
Joined: Mon Jan 19, 2015 2:56 pm
Location: Long Beach, CA

Re: Kia Access app and UVO Link

Mon Dec 30, 2019 11:25 pm

This doesn't address your problem but here's my story.

I too have been using UVO, then Kia Access (Android) for info about my '15 Soul-EV for years. Now, KIA Access, v. 3.6.0 is not updating vehicle information quickly, or sometimes, not at all. I did get a update on 12/25/2019, but not now. However, the car location did get updated now.

I see plenty of comments on web about App problems.

I wonder about the settings in the car for this function.

BTW, I like the fingerprint sensor App sign-in help.
Ed
'15 Soul EV+, '10 Prius

RubberToe
Posts: 24
Joined: Fri Aug 31, 2018 7:38 am

Re: Kia Access app and UVO Link

Tue Dec 31, 2019 5:24 am

It turns out that my 5 year free subscription to UVO services expired. It took about 3 hours of web searching the Kia site to figure that out. Given that, and the rather high cost of the service, we won't be subscribing. Ironically, primary app usage was to verify the timed charging took place since that has proven unreliable at times.

If you can afford it, get a Tesla

RT

Return to “Technical Discussions”