AyeJay
Active member
Let me start by saying I love this car, (2,000 miles on the odometer) however It did let me down recently 100 miles from home.
(My car had been Level 2 charging at home for months no problem prior to this incident).
I left my home, quick charged once about 65 miles out, continued to my destination...
As I tryed to prepare for my trip back home, plugging the car into 5 different level 2 charging station locations, my KIA Soul EV failed to initiate charging at all of them.
Later, I found the paperwork indicated level 1 & level 2 charging had failed & that the Level 3 quick charger capability was still working. Unfortunately, in that area DC quick chargers were unavailable and/or out of range.
After speaking with KIA roadside assistance I drove to the nearby KIA dealership and they had the car towed to the nearest dealer, 60miles away, that had EV service authorization (they don't all have this).
Well, It took two weeks to fix what was described as a "first instance" charging module failure. KIA (not the dealership) did rent me a car for that period cost free to me.
All seems ok now after a month.
This wasn't a very nice experience which honestly was exacerbated by poor communication, lack of a coherent policy between KIA & the dealerships.
Like I said at the beginning I still love this car.
-- I'm chalking it up to the price we pay for being early adopters..
AJ
(My car had been Level 2 charging at home for months no problem prior to this incident).
I left my home, quick charged once about 65 miles out, continued to my destination...
As I tryed to prepare for my trip back home, plugging the car into 5 different level 2 charging station locations, my KIA Soul EV failed to initiate charging at all of them.
Later, I found the paperwork indicated level 1 & level 2 charging had failed & that the Level 3 quick charger capability was still working. Unfortunately, in that area DC quick chargers were unavailable and/or out of range.
After speaking with KIA roadside assistance I drove to the nearby KIA dealership and they had the car towed to the nearest dealer, 60miles away, that had EV service authorization (they don't all have this).
Well, It took two weeks to fix what was described as a "first instance" charging module failure. KIA (not the dealership) did rent me a car for that period cost free to me.
All seems ok now after a month.
This wasn't a very nice experience which honestly was exacerbated by poor communication, lack of a coherent policy between KIA & the dealerships.
Like I said at the beginning I still love this car.
-- I'm chalking it up to the price we pay for being early adopters..
AJ