2016 Soul EV+ ... is my battery eligible for replacement?

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There's only coolant, gear oil, brake fluid, and windscreen washer fluid in the Soul EV, plus a little bit of compressor oil in the AC system. Smell and feel of the fluid can help more than colour when trying to determine what it is.
Did you get a new battery, mine is at 60% state of health and kia canada has denied my claim according to the dealership
What reason did they give for the denial?

I need the weather to warm up a bit more before I can do a recalibration cycle, and that will hopefully drop the SoH into the replacement range.