Been reviewing some threads and discovered I'm not alone. I have a 2015 Kia Soul EV+ and in 2021 my battery was degrading rapidly. Plus occasionally the EV! and Tortoise warning light (lack of power) came on but then it would usually go away and everything was normal again except for the continuous battery degradation. Nevertheless, after many complaints on 7/1/22 Kia of Carson finally decided to replace the battery. Six months later Kia finally received the batteries from South Korea and later installed them on 1/23/23. I believe the battery part ordered was 37510-E4200R. Also the OBC (on board charger) was replaced as it stopped working shortly before the new battery was installed.
On 9/27/23 I did a BMS recall (#23V218) for risk of fire. Apparently the BMS (battery management system) was upgraded and software updated. There were also two wiring harnesses replaced.
Then two months and 1400 miles later on 11/1/23 the EV! and Tortoise warning light came on again.
By 11/14/23 there was another new battery pack (part 37510-E4202R) and transfer harness installed.
One month later on 12/28/23, the EV! and Tortoise warning light came on once again. Took car back to Kia of Carson where it has been sittting since. I get an occasional text stating "that my vehicle remains under review by KIA Corp" and no change in status thus far. Just fyi, my vehicle only has 56,000 miles and is in very good condition.
I reached out to Kia Consumer Affairs and recently got an email that my case has been escalated. They want "any documents relating to my vehicle, including to sales documents, repair orders, vehicle registration, or any other items that you may find useful for my review". Does anyone know what this may mean for my Soul future
On 9/27/23 I did a BMS recall (#23V218) for risk of fire. Apparently the BMS (battery management system) was upgraded and software updated. There were also two wiring harnesses replaced.
Then two months and 1400 miles later on 11/1/23 the EV! and Tortoise warning light came on again.
By 11/14/23 there was another new battery pack (part 37510-E4202R) and transfer harness installed.
One month later on 12/28/23, the EV! and Tortoise warning light came on once again. Took car back to Kia of Carson where it has been sittting since. I get an occasional text stating "that my vehicle remains under review by KIA Corp" and no change in status thus far. Just fyi, my vehicle only has 56,000 miles and is in very good condition.
I reached out to Kia Consumer Affairs and recently got an email that my case has been escalated. They want "any documents relating to my vehicle, including to sales documents, repair orders, vehicle registration, or any other items that you may find useful for my review". Does anyone know what this may mean for my Soul future
