JordanRieger
Member
- Joined
- Sep 10, 2023
- Messages
- 19
Mostly ranting/venting, but if anyone has suggestions on how to expedite this, I'd be grateful.
![Frown :( :(](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
![Loudly crying face :sob: 😭](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f62d.png)
- 2017 Kia Soul EV with ~50,000 miles.
- Battery SOH was tested at 52% by a local dealer in Kamloops, BC.
- Unfortunately, the car was imported from USA by a previous owner, so Kia Canada won't honor the warranty, and I had to tow it to the closest American Kia dealer, in Bellingham WA (range is way too low to make it between charging stations on that ~200 mile trip.)
- Bellingham dealer confirmed the diagnosis and submitted a warranty claim to Kia USA for battery replacement, which was accepted.
- Dealer has been waiting for Kia to send them a replacement battery since then.
![Loudly crying face :sob: 😭](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f62d.png)
- Called Kia consumer support. They won't give much info, just said the battery status is "in the USA and awaiting quality checks."
- They offered to "put in a request to expedite the replacement," to which I said, "Yes, please request that," and they said, "OK, we have submitted that request."
- Multiple calls back to them asking to speak to a case manager have been stonewalled. "We'll get back to you when the status changes."