Roci
Posts: 5
Joined: Mon Dec 03, 2018 6:26 am

2015 Soul EV: Out of State Battery Replacement

Thu Dec 13, 2018 1:54 pm

Greetings, Kia Soul EV Forum! Long time reader, but first time poster due to some pretty serious issues with my 2015 Kia Soul EV. I am looking for some advice on how to proceed since I live in Indiana and the nearest EV certified Kia dealership is in Georgia. :o

My Soul EV has been having three big problems since being purchased off-lease about a year ago.

The first issue is that anytime the speed goes over 60 MPH, the car pops up a warning message that says "Power limited", with a Turtle symbol appearing in the main display.

Image

Once this message appears, it is impossible to go any faster than the current speed of about 60 MPH, even with the pedal all the way down. When I view the EV Power Consumption screen, it shows the drivetrain is only using a max of 17 kW!

The second issue is that the range on the car has fallen steadily over the last year, from somewhere around 60 miles when first purchased, to now typically under 20 miles rated range on the GOM. Suspecting battery degredation, I have read the threads on capturing CAN data to obtain the internal battery degradation values. Here is a screenshot of some of the values. I am using the iOS app OBD Fusion with a WiFi OBD reader, since I don't have access to an Android device for use with Soul Spy.

Image

When using the formula from JejuSoul's GitHub site for calculating a State of Health %, I am coming up with a number of 70.4% SOH. Here is my math used to determine that:
    Lost SOH = 27 * ((10 - (MaxDeterioration + MinDeterioration) / 2) / 100 = -7.992 kWh
    SOH in kWh = 27 + LostSOH = 19.008 kWh
    SOH in % = LostSOH / 27 * 100 = 70.4%

The third issue is that when charging, the car will charge up to 100% and then shut off. At first all looks normal, but after some time has passed and you go to start the car, the display will actually show that it has only reached 78% - 80% SOC. If you plug the charge cable back in at this point, it will continue charging and then a few hours later actually complete the charging session and now be at the correct 100% SOC. This issue coupled with the reduced range has resulted in nearly being stranded once or twice now. :shock:

I am thinking that these three issues are related to severe battery degradation and/or cell failure. It is definitely looking like it would be close to being eligible for a battery replacement to me, but with the distance to the dealership, I want to be as sure as possible that my findings are accurate. It would be quite disappointing to have the car transported to Georgia, only for them to say it is within their warranty specs!

JejuSoul
Posts: 1284
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: 2015 Soul EV: Out of State Battery Replacement

Thu Dec 13, 2018 6:20 pm

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Yes. You need a battery replacement. This car is showing the most severe battery degradation problems of any car we have seen.
You need to contact Kia and start talking to them about how to resolve this, before sending the car out of state.

If you send the car to Georgia they will reset the BMS. The battery computer will reset to its factory state, and they will claim to have fixed the problem. After resetting the BMS it takes a few days of driving and charging for the computer to accurately measure the battery health correctly again.
If you make sure they actually test the car properly, actually drive it, then the problems should be immediately apparent.
Good luck.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

Kish
Posts: 70
Joined: Mon Jan 29, 2018 11:56 pm
Location: SoCal, CA

Re: 2015 Soul EV: Out of State Battery Replacement

Fri Dec 14, 2018 1:22 am

Ouch, that looks pretty bad :? . You're definitely on hook for a new battery, but as Jeju mentioned, it may be an uphill battle for you fighting with the dealer (with back-and-forth) out of state. I would definitely not recommend this car to anyone who doesn't have a EV-certified Kia dealership nearby (or in their state).

Hindsight 20/20, maybe a do a bit more research on buying a car that was never originally sold in your state and/or cannot be serviced in your state. There are several members in this forum from AZ that had to ship their car to CA for service/battery replacement which turned out to be a nightmare (multiple trips, taking weeks or months at dealership). I encourage you to search through and read some of their experiences before proceeding.
2015 Soul EV+ | 45k miles
2017 Bolt EV Premier | 45k miles

JejuSoul
Posts: 1284
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: 2015 Soul EV: Out of State Battery Replacement

Fri Dec 14, 2018 9:43 am

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The worst out-of-state experience was for a broken ch arger in Juneau Alaska.

I contacted our dealer, Lee Johnson Kia, in Kirkland WA. They went to bat for us. They have been very helpful and supportive. It is Kia who has been terribly unresponsive, and denied that they had any obligation because we have the vehicle in Alaska, and Kia said they didn't support Alaska.
Kia is just totally incomprehensible to us. Fortunately, we saved the emails in which they told us (before the sale) that warranty service would be provided IN JUNEAU by contracting with some other local service provider. The dealer has been speaking with Kia Customer Support on our behalf (they still have not had any more contact with us), and, apparently, our saved emails have had some effect. The dealer reports that Kia now wants to have the vehicle transported from Juneau to Seattle for servicing. The downside is that it will take about three weeks, just for the round trip transport (by barge) between Juneau and Seattle. Just the transportation will cost about $3,000. We have suggested that it would be faster and cheaper to fly a technician from Seattle to Juneau to replace the OBC.


see - Charging Fault error.
The codes for using Torque Pro can be found by clicking the link in the website icon under my user name on the left.

Roci
Posts: 5
Joined: Mon Dec 03, 2018 6:26 am

Re: 2015 Soul EV: Out of State Battery Replacement

Fri Dec 14, 2018 12:21 pm

Thanks guys for the validation that everything I was experiencing was indeed due to a bad battery. I just placed the call to Kia corporate and after a lengthy call trying to get them to understand the situation, our current plan is for me to drop the car off at a local dealership in town, and from there they will handle the transportation of it to a certified service center. I can't wait for the multiple discussions and explanations that will likely be required with the actual service techs at the final destination :lol:

As far as being a bad idea to purchase the car at all, I totally agree with you. I would not have purchased it had I known it could not be serviced locally. Before I bought the car, I called the dealership in town and the tech I talked with on the phone said there would be no problem with me bringing in the car for service. They even let me schedule an appointment to take care of the outstanding recall on the car (steering pinion), so at that point I was confident there would be no problems owning it and having any warranty issues taken care of. It wasn't until I dropped the car off with them after the purchase, that a few hours later they called me with the bad news that they couldn't even do the recall work, which had nothing to do with any high voltage components. Some pretty bad luck all around, I guess!

Roci
Posts: 5
Joined: Mon Dec 03, 2018 6:26 am

Re: 2015 Soul EV: Out of State Battery Replacement

Mon Feb 04, 2019 10:03 am

Wanted to give you all an update on this story. I'm going to start with a recommendation to anybody going through an out of state battery replacement where the car must be transported to another dealership for service. They will ask you to drop off the car at your local dealership, at which point it will be transported to an EV certified dealership in another state, but this is before the case has been escalated to someone who can actually approve the transport & service. So I would advise you to not drop off your car until getting confirmation that your car will be transported by a specific date!

In my case, my Soul EV sat in a parking lot at the dealership for an entire month before I was able to get in touch with this person. I called the Kia Consumer Affairs hotline a couple times per week, and each time they tried to reach my agent but with no luck. After about 3 weeks sitting outside in frigid temperatures, I visited my car and found out that it had a dead 12v battery. I had to remove the battery, take it home and charge it up overnight, and return it to the vehicle. About a week later I finally got through to the escalation agent, who approved the transport and apologized for the delay.

Another week goes by, and I get word that the car was transported to Georgia. Upon arrival the service manager at that dealership called me to go over all the issues I was having. He already knew about several bulletins and recalls that were due, and seemed to be familiar with the actual issues I was having too, stating that several other cars had been transported to him for battery replacements from other states. Sure enough, just a couple days later, the Kia agent called me and said the battery replacement was approved! At this point I was almost afraid to ask about the ETA of delivery, knowing that several others in the forum have had to wait 3-6 months due to these batteries being backordered, but apparently there is a new supplier for these batteries and there was no ETA as of yet.

I tried asking for more information on who this supplier might be or for details on the battery itself, like is it new or refurbed? How is it possible that someone other than Kia is now making a proprietary battery pack for their cars? The only thing that comes to my mind is that perhaps they are sending the defective packs to a third-party refurbisher, who might be tearing them down and taking the good cells/modules out and putting them back into a new pack.

RubberToe
Posts: 18
Joined: Fri Aug 31, 2018 7:38 am

Re: 2015 Soul EV: Out of State Battery Replacement

Mon Feb 04, 2019 4:07 pm

Roci,
Keep us posted. I'm hearing my battery is back ordered too, and I have to estimated delivery date. Will be interesting to see if they start using rebuilt batteries. I'm guessing that we consumers will not even be told if that is the case or not. They only need to get it back up above 70% is my understanding. You would think they would do the best job possible in any case, to avoid having to do this multiple times per car.

Good Luck!

RT

JejuSoul
Posts: 1284
Joined: Wed Jul 08, 2015 6:47 am
Location: Jeju
Contact: Website

Re: 2015 Soul EV: Out of State Battery Replacement

Wed Feb 06, 2019 12:18 am

Roci wrote:...I tried asking for more information on who this supplier might be or for details on the battery itself, like is it new or refurbed? How is it possible that someone other than Kia is now making a proprietary battery pack for their cars? The only thing that comes to my mind is that perhaps they are sending the defective packs to a third-party refurbisher, who might be tearing them down and taking the good cells/modules out and putting them back into a new pack.

We don't know what is going to happen when the supply of existing battery packs runs out. SK Innovation now make the packs for the new 64kWh Soul. It's a different chemistry. Will they still make the old ones for replacements? I doubt Kia will ever tell us. Please report back when you get your new pack.
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bitterest
Posts: 4
Joined: Thu May 28, 2015 7:57 am
Location: Vancouver, BC, Canada

Re: 2015 Soul EV: Out of State Battery Replacement

Sun Feb 10, 2019 1:42 am

Roci wrote:...I have read the threads on capturing CAN data to obtain the internal battery degradation values. Here is a screenshot of some of the values. I am using the iOS app OBD Fusion with a WiFi OBD reader, since I don't have access to an Android device for use with Soul Spy.


Roci, what WiFi OBD reader did you use with OBD Fusion on iOS?

Thanks in advance!
_______________________________________________
2018 Tesla Model 3 LR AWD (on order)
2015 Kia Soul EV Luxury (2015-Now 88K km)
2011 Nissan LEAF SL (2011-2015 98K km)

Roci
Posts: 5
Joined: Mon Dec 03, 2018 6:26 am

Re: 2015 Soul EV: Out of State Battery Replacement

Tue Feb 12, 2019 6:33 am

I used an ELM327 WiFi adapter. This is the specific one I ordered but it looks like it's unavailable now: https://www.amazon.com/gp/product/B00QRE0OOA/ref=oh_aui_search_asin_title?ie=UTF8&psc=1. There are others on Amazon and I would think any of them would work just as well.

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