Greetings Jdohe and jluigi,
I tried different pitches around a cash or credit allowance in lieu of a loaner/rental car, but EVeryone I dealt with behaved like a corporate drone without decision-making authority. I didn't seek a buyback of the '16 SOUL, as owning a 30 kWH car debt-free at no additional cost was more appealing than additional range plus a shiny new payment! The only lEVerage I found was to increase the corporate pain threshold by negotiating up to the most expensive rental car possible.
The replacement 30 kWH pack is behaving great, and we're sticking to plan with 80% daily charging and also using L1 charging at home to reduce stress on the cells (and home circuits too, having 3 EVs recharging EVery night!)
As my 16 y/o daughter is now accruing the most miles per day, the SOUL is becoming her daily driver, and I often alternate between a 2012 i-MiEV and a 1998 Ford Ranger EV.
There have been some rather amusing remote coaching sessions around DCFC, despite the fact that she sat through several hundred DCFC sessions as a passenger over the past decade!