SeattleLou
Posts: 8
Joined: Sun Nov 04, 2018 6:35 pm

Re: Battery Backorder? Since Nov '21

BEC wrote:Yike! I guess I'm glad mine is holding around 70% SOH and seems to have flattened out in its deterioration, so the car is still usable.

Is yours the white one sitting outside at Kia of Puyallup?
No, it's in Seattle. But I know there's at least one down there! And yes, it's probably in the same boat as me.
2016 Soul EV+ Pano, 69k miles :D
Awaiting Warranty Battery since 11/2021 (25% SOH) :cry:
biffidum
Posts: 30
Joined: Sat Aug 13, 2016 4:28 pm
Location: Niagara

Re: Battery Backorder? Since Nov '21

Yes, mine is also approved and ordered from the factory, since around Thanksgiving. It certainly could be a negotiation chip on a new one, would love to hear your thoughts on that. Negotiate prior to arrival/installation of battery? Used car values have been pretty high the past several months, maybe more so now for EVs given current oil prices...
My first and polite foray into a trade-in ended badly. The dealership offered me $15,000CDN which is pretty much what they are selling for on Kijiji. Considering the initial investment that is horrible and unacceptable. If I don't even get a ship date by mid summer I will have my lawyer write a letter and propose a trade plus cash solution that is more in line with a fair resolution. There are new Soul EVs on the lot, so they can't say there aren't any batteries around.... they just have us in a low priority cue.
2016 Kia Soul - 42km range and awaiting battery replacement
Eaton 30Amp Power Station charger
122,000kms and counting
Mdbuilder
Posts: 6
Joined: Mon Mar 28, 2022 2:06 am

Re: Battery Backorder? Since Nov '21

SeattleLou wrote: Fri Feb 18, 2022 3:41 pm Is anyone else on here awaiting a warranty battery? My 2016 EV+ has been at the dealership since before Thanksgiving, 25% SOH, with no schedule for replacement on the horizon. Both dealership and Kia Consumer Assistance have the same info - that is to say, none. Am I alone? Any word out there in the forum world on Kia building replacements? Supposedly I am "in line" for a brand-new (not reman) battery.
I started this process back towards the end of October. I was down to about 40 miles of range. Anyway, there was no news for months. At some point, maybe January the dealer still had no news but the Kia customer care contact said it was scheduled for production. Early February she reported it was waiting for a port date. 10 days ago she called on the phone and said it was in Los Angeles. Wed. Last week the dealer called and said it arrived and they are doing the install this week.

My dealer gave me regular updates the it was still listed as backordered but at all times the Kia customer care person was the better info source. First to report scheduled for production. Etc. The day she told me it was in the port the dealer reported still backordered :lol: .
SeattleLou
Posts: 8
Joined: Sun Nov 04, 2018 6:35 pm

Re: Battery Backorder? Since Nov '21

I started this process back towards the end of October. I was down to about 40 miles of range. Anyway, there was no news for months. At some point, maybe January the dealer still had no news but the Kia customer care contact said it was scheduled for production. Early February she reported it was waiting for a port date. 10 days ago she called on the phone and said it was in Los Angeles. Wed. Last week the dealer called and said it arrived and they are doing the install this week.

My dealer gave me regular updates the it was still listed as backordered but at all times the Kia customer care person was the better info source. First to report scheduled for production. Etc. The day she told me it was in the port the dealer reported still backordered :lol: .
Thank you! Very good to hear, and was told last week by Kia customer care, "I have been inquiring almost daily at this time; at least 3x in the past 2 days for further information and will continue to do so. Yes, I have seen at least 1 other that was delivered, however, it did take some time as well."

This is the FIRST info I've received besides the weekly "backordered, no schedule" since November. So apparently they don't all get the same information. That's a little frustrating.
2016 Soul EV+ Pano, 69k miles :D
Awaiting Warranty Battery since 11/2021 (25% SOH) :cry:
SeattleLou
Posts: 8
Joined: Sun Nov 04, 2018 6:35 pm

Re: Battery Backorder? Since Nov '21

biffidum wrote: Wed Mar 16, 2022 5:31 am My first and polite foray into a trade-in ended badly. The dealership offered me $15,000CDN which is pretty much what they are selling for on Kijiji. Considering the initial investment that is horrible and unacceptable. If I don't even get a ship date by mid summer I will have my lawyer write a letter and propose a trade plus cash solution that is more in line with a fair resolution. There are new Soul EVs on the lot, so they can't say there aren't any batteries around.... they just have us in a low priority cue.
Right? That's the frustrating part, they are building batteries and cars. But you nailed it, low priority. I'm kinda wondering if they're building the same OEM battery for warranty supply, or if it's more economical for them to adapt present battery tech to simplify supply chain? Maybe I'm just desperate and hoping an improved battery pack is coming for me to appease the wait... Thank you for your thoughts and good luck!
2016 Soul EV+ Pano, 69k miles :D
Awaiting Warranty Battery since 11/2021 (25% SOH) :cry:
Mdbuilder
Posts: 6
Joined: Mon Mar 28, 2022 2:06 am

Re: Battery Backorder? Since Nov '21

SeattleLou wrote: Tue Mar 29, 2022 9:13 am
I started this process back towards the end of October. I was down to about 40 miles of range. Anyway, there was no news for months. At some point, maybe January the dealer still had no news but the Kia customer care contact said it was scheduled for production. Early February she reported it was waiting for a port date. 10 days ago she called on the phone and said it was in Los Angeles. Wed. Last week the dealer called and said it arrived and they are doing the install this week.

My dealer gave me regular updates the it was still listed as backordered but at all times the Kia customer care person was the better info source. First to report scheduled for production. Etc. The day she told me it was in the port the dealer reported still backordered :lol: .
Thank you! Very good to hear, and was told last week by Kia customer care, "I have been inquiring almost daily at this time; at least 3x in the past 2 days for further information and will continue to do so. Yes, I have seen at least 1 other that was delivered, however, it did take some time as well."

This is the FIRST info I've received besides the weekly "backordered, no schedule" since November. So apparently they don't all get the same information. That's a little frustrating.
This was 11/22: Dear Customer,

The battery ETA is still showing no date. Will update again once available.

This was 12/21: Dear Customer,

The battery is still showing in production. . Will update again once available.

At which point I said to myself - in production sounds like progress!!

On 2/8/22: Dear Customer,


The battery order is pending port date and location. Should be part of the next shipment received.

On 3/9 she called to say it had landed in LA.

Delivery to the Dealer on the East Coast was 3/24
MassDeduction
Posts: 122
Joined: Tue Feb 25, 2020 3:24 pm

Re: Battery Backorder? Since Nov '21

biffidum wrote: Wed Mar 16, 2022 5:31 am
Yes, mine is also approved and ordered from the factory, since around Thanksgiving. It certainly could be a negotiation chip on a new one, would love to hear your thoughts on that. Negotiate prior to arrival/installation of battery? Used car values have been pretty high the past several months, maybe more so now for EVs given current oil prices...
My first and polite foray into a trade-in ended badly. The dealership offered me $15,000CDN which is pretty much what they are selling for on Kijiji. Considering the initial investment that is horrible and unacceptable. If I don't even get a ship date by mid summer I will have my lawyer write a letter and propose a trade plus cash solution that is more in line with a fair resolution. There are new Soul EVs on the lot, so they can't say there aren't any batteries around.... they just have us in a low priority cue.
There are new Soul EVs on the lot?! Here in Victoria BC, there's a 4-6 month waiting list to get a Soul EV!!!!
Mdbuilder
Posts: 6
Joined: Mon Mar 28, 2022 2:06 am

Re: Battery Backorder? Since Nov '21

SeattleLou wrote: Tue Mar 29, 2022 9:13 am
I started this process back towards the end of October. I was down to about 40 miles of range. Anyway, there was no news for months. At some point, maybe January the dealer still had no news but the Kia customer care contact said it was scheduled for production. Early February she reported it was waiting for a port date. 10 days ago she called on the phone and said it was in Los Angeles. Wed. Last week the dealer called and said it arrived and they are doing the install this week.

My dealer gave me regular updates the it was still listed as backordered but at all times the Kia customer care person was the better info source. First to report scheduled for production. Etc. The day she told me it was in the port the dealer reported still backordered :lol: .
Thank you! Very good to hear, and was told last week by Kia customer care, "I have been inquiring almost daily at this time; at least 3x in the past 2 days for further information and will continue to do so. Yes, I have seen at least 1 other that was delivered, however, it did take some time as well."

This is the FIRST info I've received besides the weekly "backordered, no schedule" since November. So apparently they don't all get the same information. That's a little frustrating.
It is Friday now, I'll be picking the car up this afternoon. Evidently the new pack was not a ready to install pack but a complete set of cells so they had to open up the old one and swap all the cells in. GOM reads 101 miles @ 100% charge, sounds good to me :D
Calaveras
Posts: 28
Joined: Mon Jun 24, 2019 3:08 pm

Re: Battery Backorder? Since Nov '21

Congratulations Mdbuilder,
It gives the rest of us hope.
I Took my car into two dealers. The first that just reset the battery and delayed everything for a few months sent me a letter this month that [due to the increase in demand and price for fuel efficient cars] they would like to buy my EV from me. My wife wants me to try to get an offer so we can skip the warranty replacement issue. I declined because I am still driving it everyday avoiding spending $6 per gallon for gas and what would I replace it with? If they offer me $13K it would cost me $19K to buy the same thing. At least with mine I have the hope of a 100 mile battery in the future...
2016 Leaf S bought used in 2017 24 kWh no QC
2017 Soul EV + bought in 2019 for spouse.
Daily commute is 55 miles round trip with a 1,900 foot elevation climb on the way home. Gold Country California
Mdbuilder
Posts: 6
Joined: Mon Mar 28, 2022 2:06 am

Re: Battery Backorder? Since Nov '21

Glad to have it back for the daily drive, it'll save me driving my small cargo van which uses a tank per week. $35-$50. I can even charge it at work for free most of the time, as long as I catch the charger free before the leaf gets there and uses it as a parking spot after charging :?

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